German-Speaking Ferry Booking Representative / Sales Support
Location: Dover (Office-based)Salary: Up to £30,000 per annumHours: Full-time, Monday-Friday + occasional weekends/bank holidays
Our client, a well-established and growing business based near Dover, is seeking a German-speaking Ferry Booking Representative / Sales Support professional to join their friendly and busy team of six. This is an excellent opportunity for a customer-focused individual with strong language skills to work in an international, fast-paced environment.
The Role
You'll be responsible for supporting English and German-speaking customers with ferry bookings while providing high-quality sales and administrative support. This role is ideal for someone who enjoys problem-solving, multitasking, and delivering outstanding customer service.
Key Responsibilities
Handle ferry booking enquiries from German and English-speaking customers via phone, email, and live chat
Process bookings accurately and charge jobs for handover to the Administration team
Advise customers on ferry routes, schedules, pricing, and additional services
Amend or cancel bookings in line with company policies
Analyse customer needs and upsell suitable travel options where appropriate
Maintain accurate records and ensure regulatory compliance
Liaise with finance and operations teams to support seamless service delivery
Deliver a consistently professional and friendly customer experience
Skills & Experience
Fluent or proficient in German (essential)
Strong verbal and written communication skills in both German and English
Highly organised with excellent attention to detail
Confident working independently and as part of a team
Comfortable working in a busy, customer-facing environment
Hours of Work
Monday-Friday:
8:00am-5:00pm (3 weeks out of 4)
8:30am-5:30pm (1 week out of 4)
One Saturday morning in 6 (9:00am-12:00pm)
One UK Bank Holiday (9:00am-12:00pm)
Benefits
Salary up to £30,000 per year
Company pension
Free on-site parking
22 days annual leave plus 8 Bank Holidays
Office-based role near Dover
Apply Now
If you're a German-speaking professional looking to develop your career in customer service and sales support, we'd love to hear from you. Apply today to join a supportive team working with international clients.