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It support technician

Bedford
TieTalent
It support technician
Posted: 9 July
Offer description

About the role

A brand new position has been created due to an exciting time within this wonderful Charity.

You will be joining the Head of IT as one of his first recruits to a newly formed IT Department. This team has been around for almost 100 years, and has recently undergone growth and restructuring, moving into new offices and bringing IT support back in house.

This will be a busy, varied, and interesting role, supporting approximately 150 users across 4 sites. Most users are based at HQ, with occasional travel to other sites required.


Key responsibilities

* Troubleshoot a wide range of IT issues
* Identify trends and monitor event logs
* Manage helpdesk and asset management systems
* Support project work
* Assist the Head of IT in maintaining the network and replacing hardware

Note: Due to the location of the offices, a car is required.


Why you should apply

This is a broad role where you will feel part of something valuable. You will be the first on the ground in a growing team, with the chance to contribute to something important in a great environment.


What we're looking for

You need good support experience and strong digital knowledge across various devices. A good understanding of PC architecture, laptops, mobile devices, Windows and Android operating systems, networks, and MS Office 365 is essential. A driving licence is required due to the office location.

At Polkadotfrog, we are committed to client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments for accessibility or alternative formats.


Nice-to-have skills

* Laptops
* Mobile devices
* Thetford, England


Work experience

* Systems Administrator
* System Engineer


Languages

* English
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