Position: Engineering Manager
Location: Halifax
Hours: Monday to Friday Days (38.75hrs)
Pay: £50,000 - £55,000
Benefits: Pension: 6% employer, 5% employee, 28 days holiday (including statutory), death in service 3x annual salary
About your new Engineering Manager role
A leading service organisation is seeking a Engineering Manager to lead a high-performing technical support team of engineers (HGV), both office-based and field-based. This role is pivotal in ensuring quality service delivery, technical excellence, and strong customer relationships.
The Engineering Manager will be responsible for
* Lead and manage a team of HGV support specialists, delivering effective 1:1s, performance reviews, and personal development plans.
* Oversee all technical queries from field engineers, ensuring prompt, accurate support and resolution.
* Drive quality assurance and ensure health and safety compliance across all operations.
* Build and maintain strong customer relationships through proactive site visits and support.
* Support the service team in resolving technical issues and delivering outstanding customer service.
* Identify opportunities for process improvement and staff training through data analysis.
* Ensure all maintenance and repairs follow manufacturer guidelines and internal procedures.
* Collaborate cross-functionally with internal departments on key projects and service initiatives.
Experience required for Engineering Manager role
* Proven experience in managing engineering support teams.
* Proven automotive/fleet industry experience, on or off highway
* Strong leadership and coaching skills with a focus on performance development.
* Experience in customer relationship management, ideally in automotive or fleet sectors.
* Excellent communication, decision-making, and problem-solving abilities.
* A data-driven mindset, with a focus on continuous improvement.
* A full UK driving licence is required.
This is an exciting opportunity for a driven and hands-on leader to shape technical service delivery while enhancing customer satisfaction and team capability. Apply now to make a meaningful impact.
INDPB