Customer Service & Planning Administrator Location: Bishop's Stortford Start Date: ASAP Salary: £27K to £30K My client, a well-established and customer-focused organisation based in Bishop's Stortford, is seeking a proactive and detail-oriented Customer Service & Planning Administrator to join their team immediately. This is a key role within the Customer Service & Planning team, responsible for ensuring that every customer interaction is handled with professionalism, efficiency, and care. You'll be the central point of coordination between customers, engineers, and internal teams-ensuring smooth operations and exceptional service delivery. Experience of creating customer accounts, log customer requests, manage contracts, order equipment, understanding invoice and purchase order processes, administrate customer files and handle customer complaints is necessary in this role. You will also have experience and be good at planning service calls and call out activity of field-based engineers and contractors ensuring optimisation of resource within a geographical area. Key Responsibilities: Deliver outstanding customer service across all channels, ensuring a positive experience at every touch point Accurately log service and repair call outs, ensuring timely responses and resolution Work in line with customer contracts and service level agreements (SLAs) Order and coordinate the delivery of equipment to suppo...