Technical Support Manager
Vacancy Salary £30,000.00 Vacancy Location Morley - Leeds
This is a, Permanent vacancy that will close in a month at 23:59 GMT.
The Vacancy
Department: Service Desk
Job Title: Technical Support Manager
Location: Glasgow
Responsible To: Technical Operations Manager
Job Function:
To drive the development of operational CAFM / CMMS systems requirements, integration, training functions of all the CBES service contracts in line with agreed service levels, whilst supporting all contract managers alongside managing the group F Gas Administration team.
Principle Accountabilities:
1. Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
2. CAFM / CMMS operational requirement review for all business areas.
3. Service contracts operational lead developing CAFM / CMMS, including operational requirements for all areas of the business.
4. Development and implementation of Service Desk Operational Visual Dashboards.
5. Liaise with account managers to ensure the collation and implementation of system requirements required for each individual service contract area.
6. Training of all CAFM / CMMS and Service Desk Visual Dashboard to all service contract areas.
7. Plan & Manage Weekly Internal Contract Managers Meetings
8. Liaison between IT & Finance for all contracts needs
9. 365 integration lead for all contracts
10. In conjunction with senior management, play a part in identifying, developing & implementing any new IT solutions for all service contracts.
11. Manage the Group F Gas Administration team to ensure full F Gas Compliance.
12. Senior Manager Service Desk support & holiday cover
13. Implement procedures and change processes to suit business needs as and when required.
14. Ensure the provision of weekly, monthly and adhoc reports for all internal and external customers as required.
15. Ensure effective written and verbal communication of all critical operational issues where required.
16. Organise and prioritise work to maximise efficiency and achieve deadlines.
17. Develop processes to ensure that standards and procedures are always maintained.
18. Carry out meetings/1-2-1s/appraisals/IDPs.
19. Measure productivity
20. Play an active role in bid team for new clients & the retention of contracts with current clients.
21. Play an active role in the mobilisation of any new contracts.
22. The management, development, motivation of their team of direct reports including the assessment and monitoring of job performance and where necessary, facilitating the company disciplinary and/or grievance procedure in conjunction with the Human Resources Department.
23. Comply with any other reasonable management instruction or ad-hoc duties.
Essential:
24. Suitable Maths & English qualification
25. Time Served Apprenticeship
26. NVQ/C&G Based Qualification
27. Approved Training Program
28. FM Service Delivery Operations
29. Complex CAFM / CMMs Systems
30. CAFM / CMMS Reporting
31. CAFM / CMMS Design & Integration Delivery
32. Centralised Office Support Functions
33. Building Fabric Maintenance
34. Refrigeration
35. Electrical
36. Air Conditioning
37. Mechanical
38. Health and Safety legislation
39. Applicable Codes of Practice
40. FM Legislation Regulations
41. Technical Skills
42. Communications
43. IT Stake Holder Group
44. Multi Customer Operations
45. Good Presentation Skills
46. Good communication skills (written and verbal)
47. Team Integration
48. Customer Perception
49. Self-motivated
50. Professional
51. Current Full driving licence essential
52. UK & NI travel required
Desirable but not Essential:
53. GCSE or equivalent
54. Minimum of 10 Years’ experience, post apprenticeship
55. HND, HNC or Others
56. Accredited
57. Finance Systems
58. Commercial / Supermarket experience
59. Electrical & Engineering
60. Multi Discipline
The Company
At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.
Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.
Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.
We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the .
About City
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