Sales Administrator – Martin Audio
Based: High Wycombe
Term:Permanent, Full time
Salary:Negotiable depending on experience + benefits
The Company:
Martin Audio is one of the brands within the Focusrite family and enjoys an international reputation for supplying award winning, world class professional loudspeaker systems. It is renowned for integrity in design, technical excellence and longevity of product. Our mission is to create an exceptional sonic experience for the entire audience.
The Role:
This is a customer-focused role where you'll be dealing with clients across a number of brands within the Audio Reproduction arm of the Focusrite Group, from dealers to distributors and end users. You will be the point of contact for stock availability, pricing, overdue orders, shipping information and general customer queries.
The successful candidate will have previous experience in a similar role.
Duties:
* Sales Administration for a territory – order entry, stock allocation, raising picks, commercial invoices, arranging shipments – international courier/UK same day and next day etc.
* Handling pricing and stock availability enquiries
* Managing customer queries by telephone and email (shipping/invoicing errors etc.)
* Filtering incoming phone calls to the rest of the company
* Managing demo stock
* Supporting the sales team/account managers
* Door entry and meeting visitors in reception
* Liaising with other departments on a regular basis
Secondary Functions:
* Assist with other departments requirements around the office – e.g. Marketing and preparation for a show
* Raise Loan Orders as required by the Sales Department
* Liaise with the Product Support team to ensure that loan orders are adequately prepared
* Liaise with Sales to ensure prompt return of loans
* Manage post, distribution of, mailing items, booking FedEx etc.
Skills and experience required:
* Previous experience within a similar role which involves customer service and administration
* IT literate in Microsoft Office
* An excellent telephone manner, professional approach and well-developed communication skills
* A good level of literacy and numeracy
* Experience of using ERP systems preferable i.e. Access, SAP, Oracle etc.
* Good attention to detail and the ability to organise own workload and multitask
* Able to remain calm under pressure as this can be a pressurised and demanding role
* The ability to work well in a team with a flexible attitude to assist with other duties as required
Job Conditions:
Martin Audio UK is situated in High Wycombe, with this site including Factory Production, Research & Development, Marketing, Sales, Service, Sourcing, and Central Functions (martin-audio.com).
You are expected to work at the company head office in High Wycombe on a full-time basis 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm Monday to Thursday and 8.45am to 4pm on Friday. An hour is allowed for lunch Monday to Thursday and 45 minutes on Friday.
Benefits:
Comprehensive benefits package includes: Life Assurance, Income protection after successful probationary period. You can also enjoy benefits such as Pension with salary sacrifice option, 25 days holiday increasing with length of service, staff discount on company products and merchandise, opportunity to get Private Medical Insurance, join the Bike to work scheme and to be part of the group bonus scheme.
#J-18808-Ljbffr