Role Overview
Herefordshire Council is seeking an organised, customer‑focused and dependable Technical Support Officer to join our Waste Management Team. This part‑time (job‑share) position supports the delivery of high‑quality waste and recycling services across the county.
Working Hours
* Wednesday: 12:00 pm – 4:30 pm
* Thursday: 9:30 am – 5:00 pm (30‑minute unpaid lunch break)
* Friday: 9:00 am – 4:30 pm (30‑minute unpaid lunch break)
Responsibilities
* Handle customer enquiries via telephone, email, digital channels and face‑to‑face contact, resolving issues at first point of contact wherever possible.
* Provide clear advice on waste and recycling services, collection arrangements, service changes and related requests.
* Accurately record, update and maintain customer data and service information in line with data protection and security requirements.
* Work closely with council teams and partner organisations to process service requests and resolve enquiries efficiently.
* Collect, input and analyse data to support service reporting, statutory returns and performance monitoring.
* Prepare correspondence, reports and basic statistical information as required.
* Support meetings through organisation, minute‑taking and follow‑up actions when necessary.
* Assist with financial processes such as raising orders, processing invoices and refunds in line with financial regulations.
* Contribute flexibly across the administrative team to support workload fluctuations, absence cover and service pressures.
Qualifications
* Experience dealing with customers confidently and professionally via telephone, email, digital platforms or face‑to‑face.
* Excellent written and verbal communication skills, with the ability to explain information clearly and tactfully.
* Strong IT skills, including experience using systems such as Word, Excel, databases and customer records systems.
* Ability to handle confidential and sensitive information appropriately and securely.
* Good numerical and analytical skills, with confidence in recording and reporting data accurately.
* Effective time‑management and organisational skills, able to manage multiple tasks and priorities.
* Flexible, reliable and supportive approach to teamwork, with the ability to work independently when required.
* Calm, professional manner when dealing with challenging or distressed customers.
* Dependable, adaptable and motivated to support high‑quality public services and the Waste Management team.
Benefits
* Salary range of £25,989 to £28,142 per annum (pro rata £12,994 – £14,071).
* Enrolment in the Local Government Pension Scheme (LGPS).
* Clear career progression pathways.
* 31 days’ annual leave (pro rata) plus bank holidays; option to purchase an additional 10 days per annum.
* Flexible working.
* Employee Assistance Programme (24/7 support and counselling).
* Professional membership fees paid (based on role requirements).
* Access to a range of retail, leisure, holiday and health benefits, including savings, cashback and discounts.
Commitments and Statutory Obligations
* Those who indicate they have a disability, are an Armed Forces Veteran or Reservist, or are a Herefordshire care leaver will be considered if they meet the essential criteria for the post.
Reasonable Adjustments
If you require reasonable adjustments or alternative methods for the online application process, please contact the recruitment team.
How to Apply
To apply, complete the application form, append an up‑to‑date CV and ensure you demonstrate your relevant experience and skills. The closing date is 1 June 2026.
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