Job Description
Customer Success Manager
Location: United Kingdom
Job Type: Full-Time
About Them: They are a dynamic and growing business that continually invests in their software solutions to meet the ever-changing needs of our customers. They pride themselves on delivering excellent customer service and retention, always putting the customers first.
Job Description: They are looking for a natural people person who can forge long-lasting working relationships with customers and enjoys being their trusted advisor and their ‘go to’ for advice about their software solutions and services.
Key Responsibilities:
1. Carry out at least quarterly visits with customers to support their requirements, involving UK travel, some overnight stays, and excellent planning to optimize your days seeing multiple customers where geographically possible.
2. Nurture customer accounts for upsell, cross-sell, and contractual revenue opportunities.
3. Attend scheduled meetings with team members, including Line Managers, to discuss potential pipeline and ongoing activity.
4. Maintain an appropriate level of knowledge of products, services, and technological developments to advise customers effectively.
5. Liaise with internal stakeholders and disc...