Description
The Field Support Engineer role offers an exciting mix of operational and technical support responsibilities. As an operator, you will be responsible for the deployment and operation of our News Production (“SNG”) Vehicles in the support of both daily newsgathering and major event coverage. As a field-focused support engineer, you will support news crews by providing the expertise, preventative maintenance and fault resolution to ensure smooth operation and minimal service disruption across our field and connectivity equipment. This would include cameras, broadcast comms, laptop editing, cellular bonding and wallboxes. You will also work closely with Location Engineering Managers in the planning and delivery of major Outside Broadcast events. Key Responsibilities
1. Drive and operate connectivity/OB production vehicles
2. Diagnose faults & take necessary action to rectify problems with field equipment, to include: ENG cameras, bonded cellular units, edit laptops, broadcast comms, encoders and wallboxes
3. Support news crews remotely with expertise in connectivity options
4. Support Location Engineering Managers in the planning and execution of large OB events
5. Perform daily system status checks on core field technology, systems, and infrastructure
6. Build, deploy and upgrade field laptop editing systems
7. Follow up on issues raised during handovers, ensuring tickets are logged and prioritized
8. Develop and maintain good working relationships with field operators and the wider Technology team to assist in fault diagnosis
9. Ensure faulty equipment is returned to support or manufacturers and chase any outstanding tickets for updates and timescales
10. Monitor levels of spares in the Field Support Store and maintain inventory
11. Work flexibly as shift work is involved
12. Undertake any other duties as required by line managers or ITN
These are the main requirements of the role and is not an exhaustive list of duties. It is intended to reflect the nature, range, and context of the work, which will change over time. Key Requirements
13. Previous involvement in the deployment and operation of Outside Broadcast facilities preferred
14. Proficiency and demonstrable experience in diagnosing and rectifying faults on broadcast systems
15. Proficiency and demonstrable experience in first line diagnosis and fault resolution for user
16. Working knowledge of connectivity solutions such as bonded cellular, LEO satellite and fixed networks/circuits
17. Knowledge of field cameras such as the Sony FX6, FX9 and Z280
18. Knowledge of broadcast communication systems such as RTS and Riedel
19. Knowledge of IT configuration
20. Knowledge of IP delivery methods including: Working knowledge of Adobe Premiere/Creative CloudKnowledge of various editing and camera CODECS & Wrappers preferred
21. Willingness to undertake rigging and cabling duties on location, which may involve climbing and working at heights
22. Commitment to observing safe working practices and carrying out formal risk assessments and method statements when required. Relevant technical certifications or qualifications
23. Technical qualification at degree level in Broadcast Engineering or equivalent
24. Willingness to travel, occasionally internationally, sometimes at late notice
25. Strong analytical and problem-solving skills
26. Excellent communication and interpersonal skills
27. Ability to work independently and as part of a team
28. Flexibility to work shifts as required
29. Valid driver's license