Location: Bristol, BS16
Job Role: Customer Support (Production)
Hours: Monday to Friday 9am-5pm (can be flexible)
Hourly Salary: £28k - £32k per annum
Role Type: Permanent
The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment.
Duties
* Manage customer orders from entry through to dispatch
* Provide clear, professional, and proactive customer communication
* Send regular order updates and manage customer expectations
* Coordinate closely with all departments
* Use Microsoft Dynamics 365 Business Central daily
* Monitor order progress, stock availability, and shipment status
* Resolve issues quickly and professionally
* Support improvements in department structure, communication, and best practice
* Help drive accountability, organisation, and service standards across the team
* Maintain accurate records and system data
* Support freight coordination and logistics awareness across UK and export shipments
* Be commercially aware of emerging technologies, including AI tools, and actively look for ways to improve efficiency, communication, and workflow within the role
The Candidate
Essential
* Previous customer service or customer operations experience
* Strong email and telephone communication skills
* Experience using ERP systems (Business Central experience preferred)
* High attention to detail and strong organisational skills
* Ability to manage multiple priorities simultaneously
* Confident working with operational teams and customers
* Professional, proactive, and reliable attitudeStrong ownership mentality someone who sees problems and fixes them
Desirable
* Experience within manufacturing, logistics, distribution, or industrial sectors
* Export or freight coordination knowledge
* Understanding of supply chain or warehouse processes
* Experience improving systems, processes, or departmental standards
* Interest in leveraging AI and modern software tools to improve productivity and service standards
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