Overview
As an IT Field Engineer, you will deliver high-quality on-site and remote support to colleagues and students across the College, ensuring that all support activities operate within agreed process frameworks and service standards. In this role, you will work closely with IT Business Partners to provide effective on-site support for both strategic projects and day-to-day operational needs. You will play a key role in ensuring that support activities are delivered in line with established processes and service level agreements. Your responsibilities will include actively managing local call queues and providing telephone, remote and on-site technical support. This will involve desktop support, Microsoft 365 support, resolving local network and telephony issues, and assisting with low-level server hardware support. This is a varied, hands-on role suited to someone who enjoys troubleshooting technical issues, working directly with users, and contributing to the delivery of reliable IT services in a busy and diverse environment. The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application directly from this, as these specifications are an integral part of the selection process.
Being part of Nottingham College means playing a vital part in helping thousands of people reach their potential. Together, we're making a positive difference to our learners, to our communities and to each other. We're building better futures, for others and for ourselves. Here, you'll have the freedom to work in a way that suits you, the support to thrive and the opportunity to shape your career. Nottingham College is committed to enhancing its use of technology and improving the delivery of IT Services across all its campuses. IT Services play a central role in supporting over 25,000 students and 1,700 staff, and we are dedicated to providing responsive, high-quality technical support.
Responsibilities
* Actively manage local call queues and provide telephone, remote and on-site technical support.
* Deliver desktop support, Microsoft 365 support, and resolve local network and telephony issues.
* Assist with low-level server hardware support.
* Collaborate with IT Business Partners to provide effective on-site support for both strategic projects and day-to-day operational needs.
* Ensure support activities are delivered in line with established processes and service level agreements.
Employee Benefits
* Competitive salary - £25,256 to £26,348 per annum FTE. (This will be pro-rata for term time only or part-time posts)
* 35 days Annual Leave + 8 Bank Holidays + Opportunity to purchase up to 5 days annual leave
* Access to Local Government Pension Scheme
* Discounts at various stores and services across the UK via our Vivup App
* Various travel schemes including cycle to work, local transport season tickets and car salary sacrifice scheme
* Opportunities for professional development including 8 dedicated Continued Personal Development (CPD) days and our Request to Invest Programme
Wellbeing and Inclusion
A place to belong — Nottingham College is committed to creating a workplace where everyone feels supported, valued, and understood. We are recognised as a Carer Confident employer and actively support staff with caring responsibilities. As part of the Endometriosis Friendly Employer scheme, we are addressing menstrual health stigma and providing meaningful support. We are working toward Menopause Friendly accreditation to support staff experiencing menopause and peri-menopause. We have a network of accredited Mental Health First Aiders to foster a culture of compassion, and Wellness Cafés to encourage open conversation and peer support. We prioritise wellbeing to help colleagues thrive in their careers. We are happy to consider reasonable adjustments for successful candidates. Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role.
#J-18808-Ljbffr