Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.
We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.
We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.
If you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email, you can to and we will get back to you as soon as possible.
FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
About the role
We're looking for an experienced NOC Engineer to help keep Zen's network running reliably, 24/7. Reporting to the NOC Shift Lead, you'll play a key role in monitoring, maintaining, and continually improving the network infrastructure that underpins our consumer and business services. You'll be confident working in a live environment, managing incidents, and applying configuration changes as part of a 12-hour shift rotation.
Our NOC team are the guardians of our network, ensuring uptime, stability, and excellent customer communication. We act quickly and collaboratively to resolve issues, share insights that drive improvement, and plan ahead to make sure our network is ready to meet the needs of tomorrow.
What you'll do
As a NOC Engineer, you'll play a key role in maintaining the stability, performance, and resilience of Zen's network infrastructure. Working closely with Network and Infrastructure Engineers, as well as third parties and internal teams, you'll manage incidents, optimise processes, and support ongoing service improvements.
Your main responsibilities include:
* Participating in a 24x7x365 shift rotation, providing continuous network monitoring and support.
* Ensuring stable, reliable operation of Zen's access, service and core networks.
* Managing major incidents - coordinating response, communication and resolution across internal teams and suppliers.
* Monitoring network and system performance using established tools, identifying and resolving issues proactively.
* Troubleshooting complex network faults across hardware and software layers.
* Applying configuration changes following approved change control processes.
* Installing, maintaining and upgrading network hardware and software.
* Providing 3rd-line technical support for escalations from other departments.
* Maintaining accurate, high-quality documentation for projects, incidents and processes.
* Handling tickets to a high standard of clear and consistently informative updates.
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Benefits
* 2 x Life Assurance Cover, with option to flex upwards
* 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
* Access to private Medical Healthcare and a Healthcare Cash Plan
* An extra day off for your birthday
* Car salary sacrifice scheme
* Continuous learning and development
* Discounted Mobile plans
* Flexible and Hybrid working
* Free onsite parking
* Internal coaching and mentoring opportunities
* Onsite Contemplation and Prayer room
* Onsite Electric Car Charging points
* Optional flexible critical illness cover
* People-friendly policies
* Recognition awards where we celebrate the most awesome people
* Retail discounts
* Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
* Six monthly salary reviews
* Subsidised Nursery fees
* Subsidised Onsite Restaurant
* Superfast Free Reliable Broadband
* Travel Loan and Ride2Work Schemes
* Two days' paid leave per year for voluntary work