Overview
Concentrix Belfast, Northern Ireland, United Kingdom
Multilingual Talent Acquisition Recruiter @ Concentrix | Multilingual Recruitment
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
* Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
* Hours: 40 hours paid production scheduled between 6am - 7pm, Monday to Sunday.
* Salary: £28,017.60 per annum + additional perks and company benefits to help support your unique lifestyle.
* Must be fluent in English and German (B2 CEFR level).
What you will do in this role
Our team connects and engages with users on a global scale, via a range of communication channels including Social Media, chat platforms and voice to provide support on an array of innovative VR technologies and products.
* Provide a ‘white glove’ experience, to customers via phone / online forums, social media platforms and product review platforms.
* Owning and resolving issues for customers using the tools and resources provided.
* Deliver assistance in an engaging manner - supporting customers at all experience levels.
* Provide professional responses to user comments and questions and resolution of problems and issues.
* Ambassador of the client and their products, embracing culture and tone of voice in every social interaction.
* Help identify opportunities to reduce customer effort and drive user satisfaction.
* Identify and understand customer pain-points at the earliest opportunity.
* Monitor forum channels; review, identify issues or concerns and escalate/action as appropriate.
* Actively contribute to a knowledge base of resolution.
* Provide engagement activity support and overall community management services.
* Continually monitor activity and interpret posts correctly, ensuring responses are tailored to the client and their products’ brand personality.
* Create and promote engaging responses that encourage participation.
* Develop user-generated content to ensure the online community achieves its goals.
Qualifications and requirements
* Have professional experience or an in-depth understanding of social media support.
* Fluent in English and German (B2 CEFR level).
* Availability to work 5 days per week, between 6am - 7pm.
* Typing speed 55 WPM and accuracy of 95%.
* Experience or interest in virtual reality gaming is desirable.
* Career growth and personal development.
* We provide training, cutting-edge technologies, and ongoing support.
Employment details
* Location: GBR Belfast - Maysfield
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Outsourcing and Offshoring, Consulting and Business Services
Concentrix is an equal opportunity employer. Eligibility to work in the United Kingdom is required.
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