Role Purpose
Join your dynamic IT team and play a critical role in achieving our ambitious goals. As an IT Field Services Engineer, you will support the delivery of our Homes Plus Telephony project within the IT Operations Team, ensuring the seamless implementation and maintenance of telephony prior to the Openreach analogue switch off.
Responsibilities
* Driving to our national Homes Plus and Living Plus sites to survey the current telephony landscape.
* Audit and catalogue the current telephony landscape in our Homes Plus and Living Plus sites.
* Findings of audit and survey to be brought back to the project team and our telecoms supplier.
* Tracing of PSTN lines and other telephony located on site.
* Capturing PSTN numbers using telephony kit provided.
* Supporting all aspects of the delivery and maintenance of telephony.
Qualifications
* Proven track record of dealing with a broad range of customers with varying technical skills.
* Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications.
* Demonstrable experience in providing end‑user support for a range of technologies, including telephone systems, hubs, switches, routers, Cat 5, Cat 6 and fibre networking.
* Strong knowledge of end‑user computing environments, devices (desktops, mobiles, laptops, tablets) and basic hardware management.
* Detailed knowledge of the telecoms industry, including awareness of new or revised solutions and improved processes.
* Full UK driving licence.
Preferred Qualifications
* Advanced knowledge of Microsoft Office 365 administration and Microsoft products including Excel, Access, PowerPoint, MS Project, MS Teams, Visio, Project Centre.
* ITIL Foundation certification.
Benefits
* Competitive salary, with a salary review yearly.
* Pension with matched contributions up to 7%.
* Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave.
* Cashback plan for healthcare costs – up to £500 saving per year.
* A bonus scheme for all colleagues at 2%.
* Training and development.
* Extra perks including huge discounts and offers from shops, cinemas and much more.
EEO Statement
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. Please indicate this in your application.
Safeguarding
Safeguarding at Places for People: safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people and adults at risk from harm, abuse and neglect.
Contact
If you require any reasonable adjustments, or wish to contact us for further information, please write to skillsemployment@placesforpeople.co.uk.
#J-18808-Ljbffr