Carbis Bay Holidayspart of Sykes Holiday Cottages, have the exciting opportunity for a Local Supplier Lead to join our bustling location team.
* Salary: Up to £23,810 per annum
* Work Days & Hours: 37.5 hours,Monday to Saturday, 9am-5.30pm (with a day off in the week).
* Working Location:Office based at our office in
* Team: Property Services
* Reporting to:Property Services Manager
About Us
Carbis Bay Holidays are an established holiday rental agency in St Ives and has been providing luxury self catering holidays since 2000. We fell in love with Carbis Bay, St Ives and its West Cornwall surroundings through our early family holidays and its been a love affair ever since. So, feeling passionate as we do about this area, we knew that other people would love it too!
About the Role
As the new Local Supplier Lead, you’ll work closely with housekeepers, cleaners, and maintenance teams to support property upkeep and owner satisfaction. You'll build and manage relationships with third-party suppliers while sourcing new contractors to support our growing property portfolio.
You’ll collaborate with the Property Services HUB in Chester to ensure local completion of work orders, negotiate competitive rates, and onboard suppliers. Additionally, you’ll support the Business Development Team in expanding our Property Services and increasing market share.
Your Responsibilities
As Local Supplier Lead, you will be responsible for the following areas of accountability:
* Build and manage commercially viable relationships with third-party suppliers
* Continuously source and recruit new housekeepers, cleaners, and maintenance contractors
* Maintain strong working relationships with local contractors for reliable support
* Ensure all property cleans are covered and completed to standard
* Oversee relationship management, recruitment, and performance of self-employed suppliers
* Resolve housekeeping, maintenance, and quality issues within service level agreements
* Onboard new suppliers, ensuring proper setup and training on the KEA system
* Keep the Property Services HUB in Chester informed and updated on supplier activity
* Maintain and monitor the preferred supplier network to meet service standards
* Support the Chester HUB team and provide emergency out-of-hours cover on a rota
* Conduct property visits to ensure quality and address NPS feedback effectively
* Troubleshoot supplier-related issues and resolve property owner queries
* Guide and support new suppliers and, when needed, assist with cleaning or minor maintenance.
Skills and Qualifications
ByBeing One Team, Owning it, Communicating Honestly and showcasing a devotion toLearning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask if you have the following:
* Full UK Driving License
* Excellent customer services experience
* Proven negotiation skills and ability to influence
* Outstanding verbal communication skills
* IT literate – MS office and databases
* Good problem-solving skills
* Ability to work well under pressure
* Ability to work collaboratively at all levels
* Excellent commercial awareness
...Although standouts will also have:
* Knowledge of Property Maintenance & Compliance
* Holiday let/Hospitality Industry Experience
* Good knowledge of the local area
* Business to Business sales experience
Sykes Cottages Company Benefits:
* Annual STIP Company-wide Bonus Scheme offering an additional 10% of your salary through our performance-based bonus program
* 33 days of annual leave including bank holidays, plus up to 5 extra days with long service
* A day off to celebrate your Birthday
* Two paid Volunteering Daysoff annually
* One of only 1000 BCORP-certified companies in the UK
* Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
* Exclusive discounts on stays for you, family and friends
* Discounts and offers with a focus on your overall wellbeing
* Health Cash Plan
* Training & Developmentprograms toset you up for success
* 24/7 mental health support and initiatives
* Employee Savings Scheme transferring directly from your salary
* Long Service Awards.
Diversity and Inclusion:We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team,we welcome you to get in touch or apply!
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