Customer Service Support Specialist
We are seeking a highly motivated and personable administrator to join our team. As a first point of contact for our company, the ideal candidate will embody charisma and professionalism, ensuring an exceptional standard of hospitality and support for all customers and visitors.
Job Summary
This role will involve delivering outstanding customer service to our varied customer base while efficiently processing sales orders.
Key Responsibilities
* Provide a high level of customer service via email and telephone communication.
* Oversee end-to-end sales order processing, from order entry and confirmation to coordination with production and logistics teams.
* Address all customer enquiries, taking action as needed or ensuring they are passed to the appropriate individual or department.
* Provide cover for fellow customer service support roles as necessary.
* Welcome all guests on-site and accommodate them accordingly.
* Maintain security for the building by adhering to Visitors & Contractors procedures.
* Manage the switchboard and keep track of guests arriving for appointments and their departure.
* Provide refreshments for visitors and maintain the boardroom and other meeting rooms.
Quality Improvement
* Identify and process quality improvement records, reporting any non-conformance or potential issues, along with corrective actions.
* Work closely with colleagues to achieve the aims and objectives of the business, fostering a team approach to meet customer and business requirements.
General Responsibilities
* Participate fully in the life of the company, contributing to a positive team environment.
* Perform all other administration tasks as required.
Qualifications
* Excellent communication and interpersonal skills.
* Strong organisational abilities and attention to detail.
* A positive attitude with a customer-oriented mindset.
* Previous experience in a front-facing role or customer service is a plus.
* Proficient in using customer management software and MS Office.
Working Conditions
The position is based in a dedicated reception area for welcoming visitors. The work environment is professional and dynamic, requiring interaction with both customers and team members.
Hours: Standard working hours are 8:30 am to 5:00 pm Monday to Thursday and 8:30 am to 3:30 pm Friday, with occasional flexibility required to accommodate visitor schedules or special events.
Polyseam is an equal opportunity employer and welcomes applicants from all backgrounds.
#J-18808-Ljbffr