About
ECS Resource Group is currently partnering with a global managed service provider whose end client operates in the Design & Engineering sector. We are assisting in the search for an IT Support Engineer on a temp-to-perm basis. This role is hybrid, requiring 3 days a week in the Reading office.
Key Responsibilities:
1. Deliver prompt and effective first-line and second-line support for IT-related issues.
2. Troubleshoot and resolve software, hardware, and system problems proactively.
3. Manage and coordinate the repair and maintenance of complex IT systems.
4. Develop strong relationships with internal users to understand and meet their IT needs.
5. Respond quickly to user concerns, ensuring timely resolution and minimal disruption.
6. Support continuous improvement of IT services, including occasional travel to Bristol and Maidenhead.
Key Skills:
* Strong technical knowledge in hardware, software, operating systems, and network infrastructure.
* Excellent customer service and interpersonal skills to build trust.
* Strong analytical and problem-solving capabilities.
* Effective written and verbal communication skills for user support and documentation.
* Ability to manage workloads under pressure and adapt to shifting priorities.
* Experience with Active Directory and Office 365.
* Linux background (preferred).
Further job details are available upon application. Please note, due to internal capabilities, it will be difficult to take internal calls regarding your application. Please direct all queries to (url removed), and they will respond alongside your application. If you haven't received a response within 1 working day, please call the direct line at (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Nice-to-have Skills:
* Active Directory
* Hardware
* Linux
* Operating Systems
Work Experience:
* Systems Administrator
Languages:
* English
Seniority Level:
* Entry level
Employment Type:
* Full-time
Job Function:
* Information Technology
Industries:
* Technology, Information and Internet
Locations include Newbury, West Drayton, Uxbridge, Slough, Farnborough, and Didcot, all in England, UK. Recent postings range from 4 hours to 4 months ago.
#J-18808-Ljbffr