Job Description
Start date asap
Contract duration: short term – approximately 6 months; possibility to extend after
Maternity cover
Location: Walton Oaks – Fully on site
PAYE rate: £15.10 per hour
Position is located onsite. Core working hours are usually 8:30am-4:30pm or 9am-5pm, Monday-Friday. Potential for overtime as needed.
Scope of Position:
Ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes.
Support both Forwarder and KC Shipping Team in shipping from Europe, managing bookings and creating export documentation.
Major Duties and Responsibilities:
• First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner
• Liaise with Maersk control tower for operational tasks and issues
• Tracking and tracing shipments for customers
• Maintain accurate customer information for shipment processing
• Understand team process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per work instructions
• Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
• Book orders received with the nominated shipping line or forwarder
• Ensure that container loading are booked in to Transwide. Liaise with KC loading sites to resolve problems on loading
• Coordinate Conformity Inspections at our loading sites prior to export where required
• Ensure that Shipping documentation is accurate
• Ensure every shipment file have all necessary auditable documents
• Provide exceptional customer service to the KC team and ensure proactivity also in our communications
• Support team priorities and initiatives to ensure workloads are effectively managed
• Ensure accurate and timely data entry into our operating system
• Send original documents when required in a timely manner
• Drive process improvements to ensure right-first-time customer service
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
• Ensure all customers standard operating procedures are followed and updated in the Workflow
• Meet KPI standards, as per the company’s procedures
• Handling and actioning of complaints or queries
• Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc)
Personal Development:
• Training and tagging with team members to learn ocean process
• On the job training will be provided.
Qualifications, Experience and Education Requirements
• 1-2 years related experience and/or training
• Understanding of Ocean documentation process essential
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Knowledge of SAP
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.
• displayed positive team attitude and work ethic
• competent understanding of INCOTERMS and shipping jargon
• competent understanding of Forwarder systems, ETMS, Edoc, Expo