This is a hands-on role centred on the resort’s luxury
country house hotel, MacLeod House & Lodge, Heritage Retreat and Clubhouse.
With oversight for housekeeping standards and guest
amenities across the estate facilities, this role is an integral part of the day-to-day
operations of the business and requires meticulous attention to detail and the
highest standards of finesse and cleanliness.
Working closely with hotel management and resort services
teams, this post operates on a shift-based system including occasional evening
and weekend working in line with the seasonal needs of the business.
Due to the nature of the role and scale of the estate, driving is essential.
Contract: Permanent, Full-time
Reports to: Head of Operations
Key Duties & Responsibilities:
* Direct the day-to-day housekeeping team to
ensure all public areas and guest rooms are always prepared and maintained to
the highest standard of cleanliness and five-star status
* Oversee the housekeeping activities and manage
rotas proactively in response to business fluctuations
* Oversee and manage laundry stock control, in-room
amenities supplies and stock
* Ensure guest rooms, public rest rooms and lounge
areas within MacLeod House, Clubhouse and Heritage Retreat are immaculate and
ready for guests every day
* Report any missing or damaged items, ensuring
they are replaced and repaired
* Comply with Health and Safety and COSHH
regulations rules in line with best practice and company policies
* Undertake regular deep cleaning as part of an
annual cleaning and maintenance programme
* Review and update standard operating procedures for
housekeeping staff and cleaning contractors, in line with the needs of the
business
* Train new housekeeping members and monitor external
cleaning contractors
* Undertake site-wide housekeeping and cleaning activities,
including the office, maintenance buildings, and staff accommodation, when
required
* Work with management to identify operational
improvements and efficiencies wherever possible
* Support the hotel management team with guest
services including in-room amenities and enhancements, welcome gifts, turn-down
and VIP in-room services
* Assist hotel management with décor maintenance
and presentation including flower displays, fruit displays, cabinet displays
and public areas
* Any other duties or activities necessary to
support management with the smooth operation of the business
* Proactively manage and lead the housekeeping
team
* Act as duty management and undertake guest
check-in and departure
* Remain up to date with system procedures, rates
and core hotel activities
Qualifying Criteria:
* Meticulous eye for detail and demonstrable
commitment to maintaining high standards
* Excellent timing keeping and good organisational
skills
* Positive and flexible approach to work including
weekend and evening shifts
* Proactive with the ability to work with minimal
supervision
* Holder of Valid Driving Licence
Note: This job description is not all
inclusive and is intended as an outline of the responsibilities and
requirements of the role. The role and duties will evolve in line with the
needs of the business.