My client is a growing Managed Service Provider supporting several hundred customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based in Crewe. You will be covering customer accounts in the surrounding area The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits. Key Responsibilities Technical Support & Engineering Manage and resolve IT and telecoms support tickets in line with SLAs Diagnose and fix network, connectivity, and hardware issues Install, configure, and maintain IT and telecoms infrastructure Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi Carry out on-site visits to customer premises when required Telecoms Services Order, provision, and configure telecoms services for new and existing customers Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions Work with suppliers and carriers to ensure timely and accurate delivery Customer Service Provide clear, professional communication to customers Deliver a high level of service and build trusted relationships Ensure issues are resolved efficiently and to a high standard Skills & Experience Required Essential: Previous experience working for a Managed Service Provider (MSP) Strong knowledge of IT and telecoms systems Experience in diagnosis, repairs, maintenance, and installations Full UK driving licence Excellent problem-solving and communication skills Ability to work independently and as part of a team Desirable: Experience with networking (TCP/IP, VLANs, VPNs, firewalls) Experience with VoIP and connectivity services Personal Attributes Professional and customer-focused Organised with strong time management skills Proactive and solutions-driven Comfortable working in a fast-paced MSP environment What We Offer Competitive salary of £30,000-£35,000 DOE Company vehicle with fuel paid laptop Mobile phone Permanent role with career progression opportunities Exposure to a large and varied customer base Supportive management and team culture A chance to make a real impact in a growing business