Property Experience Coordinator
Location: Beeston, Nottingham, NG9 1LA
Salary Banding: £36,384 - £38,299 (Dependent upon experience)
Contract Type: 12 Month Fixed Term Contract
Metworks is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery.
Overall Responsibility:
As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer's homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk.
Responsibilities & Outcomes
• Work as part of a team who will be working on direct engagement activities with internal and external stakeholders.
• Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews.
• Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends.
• Building a...