Regional Funeral Planning Consultant at Distinct Cremations
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Base pay range
40 hours per week
Starting salary £28,300 per annum + £3k OTE + £5k car allowance + Benefits
Work base at Wessex Vale Crematorium
Travel required throughout the South, South West and into South Wales
Hybrid working from home occasionally also available
Permanent role
The role
You’ll be the face of Westerleigh Funeral Plans in your region and divide your time across three key areas of focus:
1. Funeral Director engagement – to promote and raise awareness of our funeral plan products and services in person and over the phone.
2. Community Engagement – Using your creativity to organise and deliver region wide community promotional and engagement events to raise awareness and generate enquiries from prospective funeral plan customers.
3. Funeral plan sales – Supporting face to face those looking to plan ahead, providing clear guidance and peace of mind through our tailored funeral plans whilst adhering to FCA regulation.
You will have a base at Wessex Vale Crematorium however travel will be required throughout the South, South West and into South Wales. There is also scope for occasional home working.
Key responsibilities
* Collaborate with the Crematorium Managers across the region to identify potential funeral director businesses through which you can promote the benefits of funeral planning.
* Identify and pursue new business development opportunities within the local community, including partnerships with funeral directors and other relevant organisations, to expand the reach and distribution of Westerleigh’s funeral plan products.
* Confidently meet with both funeral directors and prospective funeral plan customers to promote Westerleigh Funeral Plans and ensuring they meet their needs, contributing to increased sales.
* Generate awareness and leads through the proactive local promotion activity of the benefits of Westerleigh’s funeral plan options and the high-quality services and facilities available at Westerleigh Crematoria.
* Provide exceptional service across various communication channels (phone, email, web, live chat, etc.) in all customer interactions.
* Support customers with interest in Westerleigh’s wider cremation, burial and memorial product offerings, ensuring you direct them to the right colleague to find the solution best suited to their needs.
* Handle sensitive customer queries, from potentially vulnerable customers, with empathy and professionalism, ensuring timely and accurate responses.
* Process applications accurately, ensuring any necessary amendments are handled swiftly, and ensure customer satisfaction is achieved at every step of the FCA regulated sales process.
* Work collaboratively as part of One Team to meet the service level agreements (SLAs) and promote continuous learning and process improvement.
* Share feedback, insights, and recommendations for improving product and service offerings and internal processes to enhance overall customer experience.
* Operate in line with FCA regulatory expectations, the FCA Consumer Duty and documented internal policies and procedures.
* Engage in coaching and development sessions, embracing feedback to improve personal performance and contribute to the overall success of the team.
* Maintain accurate and up-to-date customer records in our systems, ensuring compliance with data protection regulations such as GDPR.
* Ensure customer data is managed securely, in line with company policies and standards, while always prioritising customer privacy and security.
* Develop a deep knowledge of our products and services so you can respond confidently to questions and share the benefits with customers.
About you
* Previous experience in a consultative sales oriented role working to targets. This could be as a Sales Consultant, Sales Executive, Field Sales Executive, Business Development Specialist, Sales Advisor.
* Experience of selling funeral plans / insurance plans / knowledge of FCA compliance would be beneficial however not essential as full training is provided.
* Due to the travel element of the role a full driving licence and own transport is essential.
* The ability to generate customer leads through proactive work addressing relevant customer opportunities in your region.
* Self-motivated with a passion for meeting and exceeding targets ethically.
* The ability to talk confidently about a range of products and tailoring responses to meet customer needs, both B2B and B2C.
* Excellent verbal and written communication skills.
* Strong attention to detail and accuracy.
* You’ll need to pass a DBS (criminal record) check to be considered for this role.
* Resilient and able to build strong relationships with potential customers, offering compassionate and professional support.
About Westerleigh Funeral Plans, Distinct Cremations and Westerleigh Group
Westerleigh Funeral Plans is a trading name of Distinct Cremations, and is proud to be an FCA accredited, specialist provider of funeral plans. We are part of the Westerleigh Group and pride ourselves on offering exceptional, high-quality care and excellent service to all our customers.
Westerleigh has over 40 crematoria across England, Scotland and Wales, and has been building and managing Crematoria for 30 years. We care for over 74,000 families every year and we are one of the largest independent operators of crematoria in the UK, employing more than 500 empathetic and dedicated individuals.
What We Offer
* 32 days holiday (includes bank holidays)
* Up to £3k OTE
* Life Assurance
* Ongoing learning & development
* Access to a wide range of retail discounts and wellbeing support
* Mindfulness App
* The benefit we hope you’ll never need: Free Cremation benefit for Immediate family
* Enhanced maternity & paternity pay
* Employee Assistance / Occupational health support Program
* Free Flu jab
* Free parking
What next?
Start a career with significance by applying today.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Sales, Business Development, and General Business
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