About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do their jobs better.
In this role, you’ll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage each order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular clients. You’ll need to think on your feet and use your initiative to ensure we provide the best possible experience and continuously improve our service.
This is a fantastic opportunity for individuals with customer service experience, ideally within the industry, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What can we offer you? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
About You
If you join us, we’ll provide everything you need and support your success through training and personal development. We’re interested in your career aspirations and how we can help you achieve them.
To succeed as a Customer Service Advisor, you should have:
* Proven experience in a customer service role, preferably handling inbound order or sales enquiries, with a track record of successful transactions and customer satisfaction
* Experience in developing product knowledge and a desire to understand our product range and the wider Sunbelt business
* Exceptional communication skills, including negotiation and influencing, with the ability to build relationships internally and externally
* Good judgment and initiative to make decisions in line with company policies and pricing structures
* A supportive, collaborative team approach
* Flexibility and adaptability to manage a varied, fast-paced environment with multiple tasks, deadlines, and targets while maintaining accuracy
* A commitment to continuous improvement, actively suggesting and implementing process and service enhancements
* Proficiency in MS Office and enthusiasm for learning new IT systems and technology
About Us
Sunbelt Rentals is a leader in equipment rental across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible, turning what if into what is.
Our people are our greatest asset. We prioritize your health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, 24/7 helplines, counseling, and financial support. We are committed to diversity, inclusion, and a culture of fairness and respect.
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