Ensure communications between clients and their teams of Care Professionals are carried out smoothly and efficiently, and ensure required actions and activities are met in a timely manner.
Liaise between client, Care Professional teams, and other third-party entities such as GP Practices in a timely and effective manner so that all parties are kept informed and updated on changes to the care needs of clients.
Ensure rotas and schedules are prepared taking into account travel time, holidays, training, and last-minute cancellations.
Ensure client care plans are matched to their needs, with the same Care Professionals at the same times each week.
Develop excellent relationships with both clients and Care Professionals so both enjoy positive experiences.
Work with the recruitment manager to ensure sufficient current and future staffing levels are met.
Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client and Care Professional information onto electronic scheduling and monitoring systems.
Ensure all care plans and other documentation, including personnel files, are compliant with regulators and internal audit standards.
Regularly audit all electronic care notes and address concerns around care needs early.
Work collaboratively in a team to be mutually supportive.
Preferably hold a Level 3 NVQ in Health and Social Care or equivalent.
Experience of coordinating rotas or schedules is desired but not essential.
Experience in the care sector delivering a wide range of personal care services.
Preferred experience with CRM systems, e.g., People Planner.
Passion for delivering high-quality care and helping clients live independently and happily at home.
Knowledge of legislation and regulations specific to Health and Social Care.
Good communication skills with the ability to build rapport quickly.
Proficient in IT systems, including Microsoft Office and virtual communication platforms, with an aptitude to learn new technologies.
Must have a full driving license and means of transport if required within the territory.
Organized and flexible to meet the needs of the business.
Salary: £21,000-26,000 per year
Position: Permanent, Full-time
Location: Crawley
Benefits include: competitive salary, annual performance bonus, 28 days paid holiday, self-development budget, free on-site parking, staff referral bonus, work laptop and mobile, Blue Light Card discounts, pension, social events, extensive training, wellness programs, and more.
This role is subject to DBS enhanced disclosure and requires previous care experience and residence within 15 km of Crawley.
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