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Entertainment Hub Co-ordinator, Northampton
Client: Leonardo Hotels Head Office Watford
Location: Northampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 1a579b836dc4
Job Views: 24
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
Job Overview
As Entertainment Hub Co-ordinator, you will manage entertainment group enquiries in collaboration with the Groups and Meetings & Events teams. Your goal is to drive conversion, increase demand, and maximize market share within the entertainment industry. You will be the main contact for entertainment clients, ensuring a seamless experience from initial enquiry to departure. Excellent customer service, adaptability, and attention to detail are essential.
Key Responsibilities
* Manage the full lifecycle of entertainment group enquiries.
* Coordinate with the Revenue Team to quote rates within client budgets.
* Respond to agent enquiries professionally using proposal templates.
* Maintain an organized enquiry inbox and ensure accurate data entry.
* Review and validate proposed rates and inclusions.
* Coordinate site visits with hotel sales teams.
* Work with Group and M&E Hubs to issue contracts and follow up with agents.
* Ensure booking details are accurately communicated to hotel operations.
* Support hotel teams to deliver group requirements and entertainment standards.
* Contribute to strategies that enhance conversion rates and client satisfaction.
* Build relationships with entertainment agents.
* Handle complaints professionally, prioritizing guest satisfaction.
* Assist in preparing and delivering performance reports.
Knowledge Required
* Knowledge of Leonardo Hotels’ standards, products, and services.
* Understanding of Leonardo values.
* Ability to develop new skills for service excellence.
* Familiarity with Opera PMS, Sales & Catering, and Salesforce.
* Knowledge of competitors’ offerings and pricing.
Key Performance Metrics
* Profitability through conversion and sales leads.
* Positive contribution to the Hub’s performance.
* Feedback from agents and clients.
* Proposal and correspondence quality.
Perks and Benefits
* Special rates on hotel rooms across the UK & Europe.
* Recognition schemes and bonuses.
* Regular staff events and celebrations.
* Access to pension, life assurance, and wellbeing support.
* Training and career progression opportunities.
We seek highly motivated, confident, and service-oriented individuals with excellent communication skills, attention to detail, and experience in hospitality or events. A professional appearance and proactive attitude are essential.
Join us at one of the fastest-growing hotel groups, with over 270 hotels across the UK and Europe, and be part of our exciting expansion!
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