The post holder will play a key role in delivering high-quality administrative support to the Ear, Nose & Throat (ENT). This role is vital in ensuring smooth day-to-day operations within the department, contributing to effective patient care by maintaining accurate records, managing communication channels, and coordinating key aspects of the patient pathway.
Working closely with the Clinical Admin Team Leads and the Patient Pathway Co-ordinator, the successful candidate will be expected to demonstrate excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
* Provide an administrative service to the Department
* To work closely with the Clinical Admin Leads and patient Pathway Coordinator to set daily priorities and targets.
* Answer incoming calls to the department.
* To book appointments for patients.
* Plan and organise our own work schedule with the use of appropriate planning aids, demonstrate good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
* Obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
* Answer queries in a timely and professional manner.
* Ensure that secure systems are in place for the storage of all resources including computerised information.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications
* Good education to GCSE standard or equivalent experience.
* ECDL or equivalent.
* MS Word for Windows.
* NVQ Level 3 Administration or equivalent practical knowledge.
Experience
* Experience of taking and recording meeting minutes.
* Experience of working within a team environment
* Working in the NHS in a hospital/private practice/GP setting.
Skills & Knowledge
* Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact
* Ability to communicate clearly
* Ability to follow clear instructions and feedback to senior staff
* Ability to work with minimal supervision
* Ability to prioritise workload
* Understanding of medical terminology
* Knowledge of NHS targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,106 to £28,850 a yearper annum incl HCAS
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