We are looking for a reliable and customer-focused Customer Support Assistant to join a busy Customer Support Team. This role is available on a temporary, fixed-term (3 months) or permanent basis, offering flexibility for the right candidate.
As a key member of the team, you will support both customers and internal colleagues by processing orders, coordinating despatches, managing enquiries and ensuring a consistently high standard of service. You will work closely with teams across Finance, Operations and Sales, acting as a central point of contact to ensure queries are handled efficiently and professionally.
Key Responsibilities:
1. Process sales orders and ensure accurate documentation
2. Coordinate domestic and international despatches, ensuring paperwork is complete and correct
3. Respond promptly and professionally to customer enquiries via shared inboxes
4. Handle warranties, complaints, and service plans in line with escalation procedures
5. Process credit card payments securely and accurately
6. Support internal teams with customer and order-related queries
7. Liaise with F...