We are seeking an experienced IT Support Manager to lead a small, collaborative IT support team and ensure the delivery of high-quality IT services across the business. This is a hands-on role, combining technical expertise with leadership, where you’ll manage day-to-day IT operations, oversee projects, and play a key role in shaping IT strategy. The Role * Lead, mentor and support a small IT service desk team. * Manage escalated issues, providing senior-level (3rd line) technical support. * Oversee internal IT projects including rollouts, upgrades and process improvements. * Maintain and develop IT governance, security and continuity plans. * Take ownership of Microsoft 365 and Azure Active Directory administration. * Manage IT suppliers, contracts, and software licensing. * Research and introduce new technologies to drive business improvement. About You You will be a strong communicator and natural leader, with the ability to balance hands-on technical work with team management. Ideally you’ll bring: * Strong knowledge of Microsoft 365, Azure AD and Windows Server. * Experience with cloud solutions (Azure), networks, and desktop support. * Awareness of cybersecurity frameworks (ISO27001, Cyber Essentials). * A background in IT leadership/management, with experience guiding a small team. * Excellent problem-solving skills and a proactive, customer-focused mindset. Desirable Extras * Microsoft Endpoint Manager (Intune) experience. * Awareness of Power Apps / Power Platform. * Familiarity with IT governance, risk, and compliance. This is an excellent opportunity for someone looking to take the lead and shape the team, combining team leadership with hands-on technical delivery in a supportive and forward-thinking organisation. For more information and a detailed job spec, contact James at Synergy