Role: 2nd Line Engineer
Location: Burgess Hill, West Sussex (Hybrid)
Hours: Full-time, Monday - Friday, 9:00am - 5:30pm
Pay: £32,000 - £37,000 per annum
An excellent opportunity has arisen for a 2nd Line Engineer to join one of our growing clients, an innovative IT services company in Burgess Hill, West Sussex.
Benefits:
Hybrid working model
Ongoing professional development and training
Opportunity to work with cloud technologies
Supportive team environment
The Requirements:
Minimum 2 years' experience in an MSP or IT Service Desk environment
Strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online
Experience with Windows Server (2012R2-2022) and Windows 10/11
Knowledge of DHCP, DNS, Group Policies, and Active Directory
Networking and firewall configuration (e.g. Palo Alto, UDM Pro, Draytek)
Experience with VPNs (IPSEC, PPTP, SSL, SSTP, Azure VPN)
Knowledge of VOIP, SQL Server, Hyper-V/VMware, and SaaS/PaaS/IaaS is advantageous
Strong problem-solving and communication skills
Self-motivated, proactive, and able to work under pressure
Full UK Driving Licence required
The Role:
Provide 2nd line remote and on-site technical support
Troubleshoot and administer Microsoft 365, Azure, and related technologies
Configure and maintain Windows Servers and desktop environments
Carry out system monitoring, maintenance, and upgrades
Configure networking, firewalls, VPNs, and Wi-Fi systems
Support with data backup solutions
Ensure timely resolution of issues in line with SLAs and deliver excellent customer service
If you're keen to join an exceptional team who can offer career growth, hybrid working, and the chance to work with modern IT technologies, then please apply to this 2nd Line Engineer role or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm