Regional Compliance Support Officer - Southwest/ Outer London and Wales page is loaded## Regional Compliance Support Officer - Southwest/ Outer London and Waleslocations: Swindon: Oxford: Reading: Banbury: Banbury 547time type: Full timeposted on: Posted Todaytime left to apply: End Date: May 4, 2026 (6 days left to apply)job requisition id: JR1003849It's fun to work in a company where people truly BELIEVE in what they're doing!Please come and work for us*We're committed to bringing passion and customer focus to the business.***Position:** Regional Compliance Support Officer – South West, Outer London and Wales.**Salary:** £35,000**Hours per week:** 40**Location:** Field Based – (covering South West, Outer London and Wales.)We are looking for a Regional Compliance Support Officer to join our Compliance team. You will be working alongside our Safer Gambling departments to ensure compliance within our venues, supporting operational teams, analysing performance, and helping to embed best practices that promote a safe and responsible gaming environment.MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand, as well as two Merkur Casinos.**About You:*** You will need a valid UK Drivers Licences .* Flexible and able to stay away from home for prolonged periods and at short notice as required by the business.* Experience within the Gambling Sector desirable.* Experience of working in a training role.* Comprehensive knowledge of UK Gambling Compliance, Safer Gambling and Licence Conditions & Codes of Practice (LCCP).* Ability to resource information from external sources and awareness of Safer Gambling best practices* Knowledge of customer KYC and Due Diligence processes.**Benefits:*** 33 days holiday (including Bank Holidays)* Contributory Pension Scheme* Health care plan and Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme* Car allowance.**As part of the team you will:*** Promote awareness of Safer Gambling strategies and procedures* Conduct compliance checks in line with internal audit programmes* Support operations to meet regulatory, LCCP, and AML requirements* Ensure Local Area Risk Assessments are up to date across venues* Assist with customer complaints and liaise with local authority officer* Oversee in-venue marketing to ensure correct Safer Gambling messaging* Observe venue practices and provide constructive feedback to teams* Identify training needs and ensure teams understand their responsibilities* Stay up to date with industry developments and legislation, driving best practice* Monitor and evaluate Safer Gambling activity, highlighting risks and trends* Provide feedback and actionable insights to stakeholders* Attend Compliance & Risk meetings and produce relevant reportsMERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDOIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
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