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Customer account executive

Halifax
EMS Pallet Management
Account executive
£28,000 - £30,000 a year
Posted: 1 October
Offer description

About us

EMS Pallet Management (No Agency contact please)

EMS is a specialist equipment management solutions provider to large manufacturing organisations globally; with offices in Belfast, Dublin, Halifax & Chicago. Operating mainly within the FMCG sector, EMS controls equipment pools that are used to distribute our customers' products to market. Customers include Coca Cola, Britvic, Danone, Nivea and Johnson & Johnson. Pallets are the primary equipment type but other equipment such as totes, plastic baskets and trays are also managed.

Job Description

Job Type: Full-time

Job Summary

The successful candidate will be the day to day contact for a portfolio of clients. You will liaise with them to manage their activity on a weekly basis. The role will focus on providing clients with a highly efficient end-to-end service so that they can trust that their account is in reliable hands. You will manage the ordering of equipment, provide reports, manage data, declare data to produce invoices, reconcile invoices and generate KPI reports. The role requires significant attention to detail. Experience in analytical manipulation and management would be advantageous however we are open to employing an impressive individual who has less career experience than the job spec states but with clear potential to meet the spec within 12 months.

Responsibilities and Duties

* Gather reports from a variety of external sources
* Collate and enter these reports into a larger database
* The line by line reconciliation of customer invoices
* The line by line reconciliation of various reports
* The raising of queries to suppliers of customers and to the customers directly on non-reconcilable detail
* Ongoing analysis of the detail relating to customers and the identification of problems arising
* Manual entry of data into excel workbooks and online systems
* Creating reports and ensuring prompt responses to customer queries
* Creating flow diagrams which represents the activities of customers
* Communicating clearly and accurately with both customers and the suppliers of customers

Qualifications and Skills

* Advanced Excel Skill & analytical ability is a prerequisite
* Ability to work well under pressure
* Multi-tasking
* High attention to detail
* Strong written and oral communication skills
* Previous experience within a logistical environment is advantageous
* Previous experience in accounts or bookkeeping role is advantageous
* The ability to speak a European language would be beneficial

Renumeration & Benefits

Salary: £28, £30,000.00

* Company pension scheme
* Be part of a dedicated team
* Training and development opportunities
* Hybrid working after successful completion of training ( 2 days working from home )

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

* Casual dress
* Company pension
* On-site parking
* Work from home

Experience:

* Account management: 2 years (required)
* Data analysis skills: 2 years (required)

Work Location: Hybrid remote in Halifax HX3

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