Who We Are
As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.
Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.
Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.
Cisco Spaces
Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.
About the Role
As a Technical Adoption Manager, you will play a meaningful role in ensuring our customers understand, deploy, and adopt the Cisco Spaces OS. Your role involves close collaboration with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes. You will be responsible for the deployment and success of use cases across a range of personas, environments, and verticals. You will work across different Cisco technologies to deliver use cases that include asset tracking, conference room utilization, and wayfinding.
Responsibilities
1. You will be the person responsible for deploying the Spaces OS for our customers
2. Coordinate and create plan for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
3. Serve as the main point of contact for customer communication to the Spaces BU during the engagement
4. Collaborate with sales, engineering, and product teams to address customer needs
5. Develop training materials to assist customers in using the platform optimally
6. Identify & resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary
7. Maintain good communication with customers, ensuring they are advised and supported throughout their journey
Minimum Qualifications
8. Deep technical knowledge & hands-on experience with Cisco networking or collaboration tools: including ability to deploy and troubleshoot Wireless, Webex, or Switching
9. Existing knowledge of the Cisco Spaces platform and typical customer use cases
10. Solid understanding of how customers use digital platforms for various applications
11. Ability to set expectations with customers to propel them forward in their adoption journey
12. Experience in training, creating documentation and other collateral, and customer support or management
13. An in-person, practical approach to problem-solving with a solid sense of ownership
Preferred Qualifications
14. Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
15. Preferred: Experience deploying Cisco Spaces in a customer environment
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.