Receptionist / Administrator – Garage Environment
Exciting Opportunity
An exciting opportunity has arisen for a Receptionist / Administrator to join a busy and well-established garage operation. This role is ideal for someone who enjoys being the first point of contact, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
Role Overview
The Receptionist / Administrator will act as the primary point of contact for all customer and business enquiries. The role involves close liaison with fleet management teams, workshop staff, and external customers to ensure service level agreements are met and high standards are maintained at all times.
Key Responsibilities
Reception & Customer Service
1. Greet customers courteously and professionally in person, by telephone, and via email
2. Handle incoming enquiries efficiently
3. Maintain a clean, tidy, and welcoming reception area at all times
Administration & Coordination
4. Monitor vehicle progress within the workshop to ensure promised completion times are met
5. Communicate with management and mechanics regarding delays or changes and keep customers informed
6. Contact customers for authorisation of additional work where required
7. Produce invoices and take customer payments
8. Order parts in line with scheduled work and maintain stock levels
9. Ensure mandatory paperwork and records are accurate and up to date
Fleet & Scheduling
10. Schedule safety checks, MOTs, and servicing for fleet vehicles
11. Retrieve and analyse system data to meet service level agreement requirements
12. Liaise between customers, garage staff, and fleet management teams
General
13. Support the wider team as required
14. Carry out any other reasonable duties associated with the role
Person Specification
Essential
15. Minimum 2 years’ experience in a similar administrative or receptionist role
16. GCSE Grade C or above in Maths, English, and IT
17. Strong IT skills, including Microsoft Office
18. Essential experience using Microsoft Excel and Outlook
19. Numerate, literate, and highly organised
20. Excellent communication and customer service skills
21. Ability to work to deadlines and manage priorities
22. Confident working independently and using own initiative
23. Well presented and professional
Desirable
24. Supervisory, team leader, or management experience (minimum 1 year preferred)
25. Experience in scheduling and stock replenishment
26. Experience extracting and analysing data from systems
27. Previous experience in a garage or workshop environment
Personal Attributes
28. Highly customer-focused
29. Committed to delivering high-quality work
30. Strong organisational and problem-solving skills
31. Assertive, confident, and professional
32. Influential with good negotiation skills
If you are interested in this vacancy and can start on the 5th January, please send your CV to rebecca.haggar@ambitionspersonnel.com
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