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Join to apply for the Network Management Technician role at Network Rail
Department Name
TA Network Operations (Telecoms) (570660) G1
Location
Stoke-on-Trent, GB
Department Name
TA Network Operations (Telecoms) (570660) G1
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
We offer excellent benefits, including:
Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
Defined benefit pension scheme.
75% subsidy on rail and underground season tickets.
Up to 75% off leisure travel.
️ Interest-free travel loan for train and car park season tickets.
Discounts at stations with your Network Rail pass.
Flexible/hybrid working arrangements.
️ Volunteer leave to make a positive impact.
Healthcare Scheme, GymPass discounts, Cycle to work plus more.
We offer generous maternity, paternity, and adoption leave to support our employees duringsignificant life moments
Plus, more….
Brief Description
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that are helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!
"I started with Network Rail in March 2020 under a 2-year contract for a project commissioning train cab radios on GSM-R. I worked extremely hard learning my new role as I’d not had any prior experience working in a telecom’s environment; however, I took every opportunity I could to develop my knowledge and learn more on how my job fitted within the bigger structure of Network Rail. I attended training courses and worked with engineers until I was successful in getting a permanent GSM-R Network Management Technician role in July 2021. I continued to expand my skills further to simplify processes and to improve our efficiency as a team which pushed me towards applying for the Team Leader role as I felt I could make a difference. I was appointed the role of Team Leader in April 2023 and am constantly learning something new every day. Network Rail has many opportunities available and there is no limit to the directions your career can take you." – Emily Frearson
Monitoring a large diverse network and dealing with any issues that arise. As a key member of the network team, you will use your technical expertise to positively improve the experience of the travelling public. Principally based in Stoke-on-Trent, you will occasionally travel to other Telecoms locations across the UK. There will also be the opportunity for some home working once on-site training has been completed. The broad range of systems and technologies you will work with, as well as the size and complexity of this organisation, will present you with some truly fascinating and unique challenges daily.
About The Role (External)
What will you be doing?
Perform Tier 1 network surveillance to identify alarms/ issues on the remote management terminals (i.e. Netcool, SCADA, FTN Transmission, GSM-R Radio and GSM-R Core Switching Element Managers) with a view to investigating or escalating to Tier 2 for in-depth technical analysis.
Receive and record customer fault details in the fault management database, tasking these to the appropriate function and also recording the action taken and any resolutions achieved.
Drive Trouble/Problem tickets through to resolution in accordance with agreed targets and related priorities driving committed engagement and commitments with all involved resolver groups and customers, utilising proactive internal and external resolution escalation as required.
Construct/write fault reports to facilitate a strong focus on Trouble Ticket resolution.
Compile handover reports to enable the smooth transition of operational issues/concerns/notes from one shift team to the next.
Perform tasks in support of ongoing programmes. These may include providing technical information, test calls and related tasks.
First point of contact for all telephone and email queries, making sure that these queries are directed to the relevant team/person.
Provide prompt and timely response and updates to customer queries and fault reports, demonstrating strong awareness of their business needs/requirements and priorities.
Essential
* Basic understanding of fibre/copper transmission and digital radio telecommunications systems.
* Fully conversant with operating computer-based applications.
* Minimum of GCSE/ ‘O’ levels including English, Mathematics and Science.
* Experience of working in a high-pressured environment
* Willing to work shifts (roster includes nights and weekends).
* Excellent customer facing skills.
Preferred
* Experience of working on a telecommunication network.
* Experience of shift working
How To Apply (External)
Working Hours: This role is shift based. You will work 18, 12-hour shifts over a 6-week cycle which is currently favoured by existing team members.
Location: Stoke-on-Trent
Closing date: 9th September 2025
Band & Salary: Band 6 £26,000 + 15% shift allowance
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.
At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link
Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application, please do not hesitate to contact the Resourcer who will happily assist.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Rail Transportation
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