Overview
Join to apply for the Telephone Patient Services Advisor role at Danetre Medical Practice.
The post holder holds a position of importance, being the crucial link between the doctors, staff and patients. Full training will be given in all aspects of the job. You will be expected to attend regular staff meetings and wear a uniform and name badge (an allowance will be provided).
The post holder will be part of a team delivering a first class, professional patient service, using a range of communication and administrative methods, to ensure that where possible patient enquiries are resolved at the first point of contact.
The meetings provide an opportunity to discuss matters arising from the job and can be used for in-house training.
Responsibilities
* Deliver a high quality, diverse, patient-centred service.
* Act as the crucial link between doctors, staff and patients.
* Handle telephone calls and data accurately for training and patient/GP information recording.
* Participate in regular staff meetings and training sessions.
* Ensure enquiries are resolved at the first point of contact where possible.
Qualifications & Requirements
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
Additional Notes
Referrals may increase interview chances at Danetre Medical Practice.
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