HR Service Centre Coordinator
Fitch Group is currently seeking a HR Service Centre Co-ordinator based out of our Manchester office.
Fitch’s HR Service Centre team support activities across the entire employee life-cycle from hire to retire. This global team plays an important role in ensuring a positive employee experience through all interactions. Fitch operates in more than 30 countries with HR Service Centre team members based in United Kingdom, United States and Singapore catering to all business’s lines within the following regions, APAC, EMEA, North America and Mexico.
What We Offer:
1. Work in a constantly changing environment within a dynamic and diverse team
2. Exposure to a wide range of HR processes with opportunities to participate in larger HR projects
3. Continuous growth and development
We’ll Count on You To:
4. Execute people transactions across the entire employee lifecycle, including recruiting/onboarding through to off-boarding
5. Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader.
6. Build a strong knowledge repository of processes
7. Participate in delivering and executing HR Services Strategy
What You Need to Have:
8. Experience of working within a fast-paced HR Operations/HR Service Centre environment
9. Strong understanding of local legal requirements in your specific region e.g. UK right to work checks, data privacy requirements
10. Experience of managing HR processes in a matrix /complex organization
11. Strong analytical and problem-solving skills to be able to monitor volumes, escalate concerns and identify process improvements
12. Excellent interpersonal and communication skills,
13. An ability to effectively engage with stakeholders at all levels
14. Meticulous attention to detail, with strong ownership at work
What Would Make You Stand Out:
15. Comfortable with data and technology, including virtual collaboration tools, and using data to inform decisions
16. A positive customer service mindset,
17. Be a team player with a desire to support others and continuously raise the bar
18. Anticipate customer and stakeholder needs with proactive follow through
19. Experience with process optimization or continuous improvement is a plus
Why Fitch?
At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
We are building incredible things at Fitch and we invite you to join us on our journey.