Overview
Working within the Business Hub Function, reporting to the Business Hub Manager, the Communications Officer ensures that all content is published on time and of good quality. They are responsible for all internal communications and for liaising with functions to produce innovative communication solutions. The role is non‑operational and does not involve line management. It is rotational.
Responsibilities and Duties
* Publish internal communication content such as intranet posts, cell‑TV messages and internal newsletters.
o Maintain and upload content to the intranet and other message boards.
o Ensure links, images and metadata are accurate and fix issues as required.
o Guarantee that all content meets online guidelines and is of high quality.
* Collate and distribute messages from the Senior Management Team, supporting consistent messaging across the establishment.
o Set templates and write/proof newsletters such as NPS and CRC News.
* Provide basic design, typesetting and proofing services to the team.
* Support the production of communications products and materials, assisting functional heads and the Business Hub Manager.
* Help deliver multimedia projects from concept to final delivery, including community communications, portals and social media.
* Ensure compliance with government and industry online best‑practice guidelines.
* Use systems to evaluate and maximise online coverage, monitoring external sites and reporting issues to the Planning, Research and Evaluation Manager.
* Keep own professional knowledge up to date and remain aware of emerging trends.
Qualifications and Skills
* Experience with internal communications, intranet management and content publishing.
* Strong writing, proofreading and editing skills.
* Proficiency in MS Word and MS Excel.
* Excellent organisational and time‑management abilities to meet deadlines.
* Ability to work collaboratively with functional heads and central teams.
* Awareness of government and industry best‑practice online guidelines.
* Capability to create or support multimedia content.
* Level of security checks required: DBS Standard.
Behaviours
* Communicating and Influencing
o Ability to articulate ideas clearly and influence stakeholders.
* Working Together
o Collaborates effectively with a range of people at all levels.
* Managing a Quality Service
o Ensures services meet agreed quality standards.
* Changing and Improving
o Adapts to and drives change, seeking continuous improvement.
o Makes effective decisions and acts assertively.
Equal Opportunity Statement
The civil service recruits by merit on the basis of fair and open competition. Candidates will be subject to security, identity checks and any required probationary arrangements.
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