PCN Business Manager North & East Isle of Wight PCNJoin a forward-thinking, proactive Primary Care Network of six GP surgeries working together to deliver outstanding, patient-centred care for around 50,000 people. As our PCN Business Manager, youll be at the heart of driving innovation, collaboration, and operational excellence across our practices.
Youll lead on strategic planning, oversee delivery of national and local priorities and coordinate services that make a real difference in our communities. This is a role for someone who thrives on building relationships, finding solutions, and turning ideas into action.
Why work with us?
Be part of a progressive, collaborative network shaping the future of primary care.
Work with a committed, supportive team of clinicians and managers across six surgeries.
Lead projects that improve patient access, experience, and outcomes.
Enjoy the unique lifestyle of the Isle of Wight, with a role that offers both challenge and reward.
If youre an experienced leader with a passion for healthcare transformation and the ability to get things done, wed love to hear from you.
Main duties of the job
Key Duties:
Strategic planning support the Clinical Director(s) in developing and delivering the PCNs objectives in line with local and national priorities.
Service delivery oversight coordinate the implementation and monitoring of PCN services (e.g., ARRS roles, enhanced access, proactive care).
Governance & compliance ensure PCN policies, contracts, and services meet legal, contractual, and quality standards, including CQC considerations.
Stakeholder engagement build and maintain effective relationships with member practices, ICB representatives, community partners, and other networks.
Meeting coordination prepare agendas, reports, and updates for the PCN, and ensure actions are followed through.
Data & performance monitoring analyse data to track progress against targets, produce reports, and identify opportunities for improvement.
Project management lead on specific projects to improve patient care, digital innovation, and collaborative working.
Problem-solving & decision-making act as a central point of contact to troubleshoot operational challenges across the network.
About us
Our network is a collaborative partnership of six respected GP surgeries: Tower House Surgery, The Esplanade Surgery, St Helens Medical Centre, East Cowes Medical Centre, Argyll House Surgery, and Medina Healthcare. Together, we care for around 50,000 patients across the North and East of the Isle of Wight.
All our practices are rated Good by the CQC. We are dynamic, well-run medical centres with a shared commitment to high-quality care. While each has its own character, we work as one team, running centralised services that improve patient access, outcomes, and efficiency.
Our Clinical Director, Dr Daniel ONeill, leads with vision, driving transformative projects that make a real difference. Our Board, made up of innovative GPs from each practice, brings expertise and creativity to every decision.
Whats it like to work with us?
* Supportive, professional teams where ideas are valued.Proven track record of innovation and transformation.
* Projects that directly improve patient experiences.A culture that celebrates hard work and shared achievements.
* The unique lifestyle of the Isle of Wight.
Join a team thats ambitious for its patients, committed to supporting each other, and ready to embrace new ways of working to meet the challenges of modern healthcare.
Job responsibilities
PCN Business Manager Job Description
Overview
A Primary Care Network (PCN)Business Manager holds a pivotal role in ensuring the smooth operation,development, and improvement of primary care services across member practices. Increasingly,the role incorporates tackling health inequalities as a strategic focusalongside core business management duties.
Core Functions
1. Strategic and OperationalLeadership
* Supportthe Clinical Director and PCN Board in strategic planning and goal setting.
* Overseeand drive delivery of the PCNs service requirements, including DirectedEnhanced Services (DES) contract compliance.
* Overseework programmes, initiate transformation projects, and ensure effective projectmanagement including identification of operational management.
* Enableinfrastructure development to improve capacity, resilience, and performance.
2. Neighbourhood Management
* Developmentof strong, collaborative relationships between practices and local stakeholdersto ensure integrated and coordinated care at the neighbourhood level.
* Overseethe planning and delivery of the National Neighbourhood Health ImplementationProgramme and future neighbourhood-based initiatives.
* Use localhealth data and insights to drive continuous improvement, measure the impact ofneighbourhood working.
3. Financial and ResourceManagement
* OverseePCN budgets, monitor ARRS funding, and ensure accurate financial reporting.
* Manageincome and expenditure, track claims, and forecast financial needs.
* Secureand maximise funding streams, including for inequality initiatives.
4. Workforce Planning and HumanResources
* Coordinaterecruitment, induction, and deployment of ARRS and other network staff.
* SupportPCN Educational Lead in developing and implementing training and developmentstrategy.
* OverseeHR processes: appraisals, performance reviews, training, and compliance.
* Ensureappropriate workforce mix to meet both service and inequality-targeted roles.
5. Governance and QualityManagement
* Ensurethe PCNs compliance with relevant legislation and professional informationmanagement standards.
* Beresponsible for the production of performance and quality reports.
* Ensurethe PCN adheres to governance structure as set out in the Network Agreement.
* Alert PCNmembers to issues of quality and risk.
* Overseethe organisation of PCN and Stakeholder meetings as required.
6. Service Development andQuality Improvement
* Identifygaps in service provision and design solutions.
* Implementservice innovations and quality improvement programmes.
* Lead ondata collection and analysis for service development and outcomes tracking.
Key Stakeholders
Internal:
PracticeManagers
ClinicalDirectors and PCN Leads
PCN BoardRepresentatives
PCN Staff
External:
IntegratedCare Board (ICB)
LocalAuthorities
Healthand Care Trusts
CareHomes / Social Care Contacts
CareQuality Commission (CQC)
Addressing Health Inequalities
* Analysepopulation health data to identify groups experiencing health inequalities,such as by age, ethnicity, or locality.
* Monitoraccess, outcomes, and uptake of services among deprived and underserved groups.
* Developaction plans targeting unmet needs (e.g. increasing health checks for peoplewith learning disabilities, promoting ethnicity data recording).
* Facilitatecommunity engagement and partnerships, working with voluntary organisations,local authorities, and patient groups to tackle wider determinants of health[2][6].
* Usepopulation health analytics and local intelligence to inform strategy andinterventions.
* Develop relationshipswithin the PCN, wider primary care, public health, community, and voluntarysectors to enable collective action on health inequalities[2][6].
* Advocatefor and support community-led initiatives, enhancing access for marginalisedgroups.
* Championequity in access, outcomes, and experience across all PCN operations.
* Supportthe training of staff on health inequalities, cultural competence, andinclusive care.
Summary
The remit of the PCNBusiness Manager is broad and pivotal to ensuring operational efficiency,effective workforce management, and fostering innovation. Central to the roleis a collaborative and relational leadership approach, working alongsidepractices and their managers to enable joint success, rather than imposedirection. By championing a collaborative-based model of primary care, theBusiness Manager will support the delivery of integrated and coordinatedservices, particularly as neighbourhood-level working develops. The BusinessManager will have a critical role in optimising governance and in advancing thehealth inequalities agenda. Success in this role relies on the ability to buildtrust, listen actively, and empower distributed leadership across the PCN.
Person Specification
Experience
* Proven experience in managing services or projects in a healthcare, NHS, or similarly complex organisation.
* Strong financial management skills, including budgeting and reporting.
* Excellent organisational skills with the ability to prioritise, meet deadlines, and manage multiple workstreams.
* Skilled communicator with the ability to build positive relationships at all levels.
* Confident in preparing and presenting reports, data, and recommendations to senior stakeholders.
* Understanding of NHS structures, General Practice, Primary Care Networks, and national/local healthcare priorities.
* Ability to lead change and drive improvement initiatives.
* Competence in Microsoft Office and ability to work with digital systems.
* Previous experience working in primary care or within a PCN.
* Knowledge of contractual and governance requirements in NHS primary care.
* Experience in workforce planning and HR processes.
Personal Attributes
* Collaborative and diplomatic, with excellent interpersonal skills.
* Proactive and self-motivated, with a problem-solving mindset.
* Flexible and adaptable to a changing healthcare environment.
* Commitment to patient-focused service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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