Base pay range
Salary: up to £40,000. The range is provided by Langham Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Technical Support Team Lead | Wymondham | £40k | Automotive Technology
Lead from the front with a hands-on approach in a high-impact technical role. We are looking for a Lead Technical Support Engineer who enjoys solving complex problems hands-on while leading and developing a small support team. You will take ownership of technical support across our systems used by leading automotive and motorsport organisations. This role combines real technical depth with leadership and offers the opportunity to grow into a customer-facing or product development position in the future.
Responsibilities
* Provide technical leadership by taking an active hands-on role in investigating and resolving customer issues
* Own the planning and prioritisation of the support team’s workload in collaboration with project and commercial teams
* Act as a subject matter expert across IT systems, networks and mechanical systems
* Develop and coach support technicians to improve skills and deliver consistently excellent outcomes
* Improve processes, documentation and support delivery across the board
Qualifications
* A proven track record in a senior or lead technical support role
* Hands-on experience with ticketing systems and case management
* Strong cross-disciplinary troubleshooting skills across IT, network and mechanical systems
* At least five years in a support-focused technical environment with direct customer interaction
* A proactive mindset and desire to solve problems at the root cause level
An interest in automotive, motorsport or simulation technologies is highly desirable
Benefits
* Salary up to £40,000
* State-of-the-art facilities
* Free on-site parking
* Pension
* Life Assurance
* Study support and professional development opportunities
* Friendly and collaborative team culture
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Automation Machinery Manufacturing
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