Customer Service Administrator
Day to day role is dealing with emails, tracking orders, liaising with supply chain teams, processing returns, processing orders & being first point of contact for customers.
Customer Service Advisor
Inspire Resourcing is recruiting for a Customer Service Advisor to work for a well known company in Chesterfield. This is a great opportunity for someone with customer service experience to work collaboratively as part of a team, in a fast paced environment
Key Duties:
* Carry our daily checks and act on flagged items
* First point of contact for any queries coming into the business
* Investigate and resolve customer claims
* Issue credit notes as appropriate
* Work closely with the other CSAs to manage workloads
* Liaise with distribution partners to chase delivery times et
* Process customer returns
* Take phone calls and direct to correct area of the business
* Build sustainable relationships by listening and responding to customer needs
* Provide expert knowledge on products and services
* Handle complaints and provide appropriate solutions
* Carry out related task across all customer service functions, when and were needed to support the company business plan.
* Sales order processing
* Preparing bespoke quotations
* To implement, encourage and foster a team culture that is always in the best interest of the company and its employees
To apply for the role you will need:
* Previous experience in customer service
* IT Skills
* Strong communication skills both verbally and written
Salary:
£26k - £28k