Great British Energy is looking for a Head of Digital Product to join our GBE Local Directorate Team. This role will play a key part in contributing to projects, objectives, and wider organisational goals.
Key Responsibilities
* Own the digital vision, roadmap and delivery plan for the GBE Local Platform, aligning priorities to GBE Local objectives and user needs
* Lead discovery and design work to define user journeys, service requirements and functional specifications, and translate them into actionable delivery backlogs
* Oversee development and maintenance of the Platform, including the selection, configuration and integration of bespoke components and off-the-shelf tools
* Establish and maintain technical and service standards (including accessibility, privacy, security, and performance), working with relevant assurance and governance functions
* Manage delivery partners and suppliers: define scopes, manage budgets and risks, assure quality, and track delivery against milestones and outcomes
* Work closely with operational teams to ensure the Platform supports end-to-end service delivery, including onboarding, case management, communications and support processes as appropriate
* Define and monitor success metrics and reporting (e.g., adoption, conversion, satisfaction, and service performance), using analytics and user feedback to drive continuous improvement
* Coordinate platform content and information architecture so that product and service information is accurate, current and easy to navigate
* Act as the point of accountability for platform incidents, change control and release management, ensuring appropriate documentation and communication
* Promote good digital practice across GBE Local, building capability and supporting colleagues to adopt user‑centred, data‑informed ways of working
Qualifications and Experience
* Significant experience leading digital products or platforms end‑to‑end, from discovery through build, launch and continuous improvement
* Experience integrating multiple systems and tools (bespoke and off‑the‑shelf), including defining requirements, managing dependencies, and supporting testing and release
* Proven delivery management skills, including prioritisation, planning, risk/issue management, and working with multidisciplinary teams and/or suppliers
* Strong stakeholder management and communication skills, with the ability to align technical and non‑technical audiences around a clear plan and outcomes
* Demonstrable experience of user‑centred design and service improvement, using research, insight and feedback to iterate and improve performance
* Working knowledge of digital standards and assurance (including accessibility, information security, privacy and records management) and confidence engaging specialist teams for review and sign‑off
* Ability to define and use meaningful metrics (e.g., adoption, conversion, satisfaction, operational performance) and to make evidence‑based decisions using analytics and reporting
* Experience delivering platforms in a public sector or regulated environment, including working to formal governance and assurance processes
* Knowledge of energy, local government or place‑based delivery contexts, and an understanding of the needs of local authorities and communities
* Experience working with APIs, identity and access management, and integration patterns to connect multiple tools into a coherent user journey
* Content design and information architecture experience, including managing content lifecycles and governance
* Familiarity with CRM, case management or workflow tools to support service operations and reporting
* Experience of procurement and supplier management, including developing statements of work and assuring delivery against contracts
Personal Qualities
* Takes ownership, shows confidence in decision‑making, and is willing to challenge constructively
* Focuses on delivering meaningful outcomes and making a positive, lasting impact
* Works collaboratively, valuing different perspectives and building inclusive relationships
* Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working
* Resilient and resourceful in a fast‑paced environment
#J-18808-Ljbffr