Career Opportunity
Mobile Testing Solutions Ltd (“MTS”) provides paper based and digital examination services to a wide range of global clients across UK and Ireland and also have an online language school specializing mainly in IELTS exam preparation courses.
MTS is currently looking for an IT Technician - Support & Networking.
| IT Technician – Support & Networking
Job Details:
* Full-Time (Mon-Fri, 9am-5pm, 35-hour working week) and on-call or occasional on-site support on alternate weekends)
* Salary: £27,000 to £32,000 p.a.
* Role type: Fixed-term (12 months)
* Location: On-site at London Chiswick office and regular travel to support multiple venues under your responsibility in London and Southwest England
* Eligibility: Must be eligible to work in the UK
* Start date: Immediate
* Reporting To: Exams Technology Manager
Main Responsibilities:
* Provide prompt Level 1 & 2 IT Support for preparation and operation of existing and new exams
* Monitor and maintain the sites physical IT and network infrastructure alongside general administration such as access controls, endpoint detection, patch management
* Travel between MTS test venues as and when needed to support the day-to-day operation
* Troubleshoot IT issues in line with MTS and partners/exam boards procedures & policies
* Support and guide other MTS local IT technicians in line with MTS requirements
* Prepare, Install, Run and decommission Pop-Up Examination sites
* Resolve customer queries effectively with respect to hardware and software issues
* Maintain an up-to-date IT equipment inventory at all times
* Participate in IT Projects wherever needed
* Work On Call as per roster during weekends
Person Specification:
* A minimum of 2 years’ of experience in IT/Network support role
* Diploma/Degree in IT or equivalent is a plus
* Experience in security management (desirable)
* Comprehensive knowledge of IT Systems, troubleshooting, computer networks and IT security
* Proficient in configuring and managing Windows Server 2012/2016/2019, including DHCP, DNS, Active Directory, Group Policy, and WSUS
* Familiar with best practices and standards for Windows Server security and administration
* Network management experience (CCNA desirable)
* Experience in ethernet cabling, Network switch configuration will be a plus
* Excellent attention to detail
* Customer Centric
* Can Do Attitude
* Excellent organizational and time management skills
* Experience within the education or examination sector (desirable)
If you think that you have the right profile for this position and you wish to join our friendly and dynamic team, please submit your up-to-date CV and short cover letter using the platform you are reading this job advertisement.
Closing date: 5 June 2024. We reserve the right to close this vacancy early if we receive a high number of suitable candidates for the role.
Please note that only shortlisted candidates will be contacted for an interview. If you have not heard from us within one month after the closing date, please assume that your application was not successful.