About Us
Bedford Lodge Hotel & Spa is a
luxury, four AA red star guest destination nestled in Newmarket, Suffolk.
Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa
retains the charm and character of a Georgian country house, yet offers the
very best in modern comfort, cuisine, hospitality and luxury.
The Team
Our continuing success is based
on the team we have working here. We look not only for skills, but also passion
and enthusiasm and the ability to deliver outstanding service &
hospitality. We are a privately owned,
independent 4 Red Star Hotel and Spa. We strive to create a great workplace for
our staff which includes many staff benefits. Would you like to be part of a
great team?
The Position
We are seeking a Night Supervisor
to lead overnight operations and ensure a smooth, safe, and professional
service throughout the night. This role builds on the traditional Night Porter
position by adding leadership, decision-making, and operational responsibility.
The Night
Supervisor will act as the senior point of contact on site overnight,
supporting guests, managing the night team, and ensuring all procedures,
standards, and safety requirements are met.
Job
Responsibilities
* Ensure the smooth running of the
property during overnight hours
* Conduct regular checks of all
public areas, ensuring cleanliness, safety, and presentation standards
* Complete night audit procedures
and maintain accurate records
* Handle guest arrivals,
departures, and requests efficiently
* Monitor security systems and
respond to alarms or incidents
* Lead and supervise the night
team, providing direction and support throughout the shift
* Act as the manager on duty
overnight, making decisions in the absence of senior management
* Ensure all team members follow
company standards, policies, and procedures
* Support training and onboarding
of new night staff
* Manage shift handovers, ensuring
clear communication with day teams
* Address and resolve any staff or
guest issues professionally and promptly
* Deliver exceptional customer
service at all times
* Handle guest complaints or
concerns confidently, escalating where necessary
* Ensure a welcoming and safe
environment for all guests
* Take responsibility for the
safety and security of the building overnight
* Conduct fire safety checks and
ensure compliance with emergency procedures
* Respond effectively to
emergencies, incidents, or disturbances
* Maintain incident logs and report
any issues to senior management
* Prepare reports for management
(incident reports, night audit summaries, etc.)
* Ensure accurate completion of all
required documentation
* Manage any late-night bookings,
billing, or cash handling
About You
You will bring:
* Previous
experience in a night supervisory role preferable with proven ability to lead
and supervise a small team
*
A positive attitude with excellent communication skills
*
A smart and professional appearance
*
Computer literacy
*
Cash handling experience
*
Strong problem solving and decision-making skills
*
Previous Bar experience is desirable but not essential
* Proactive and
able to take initiative
* Professional
and approachable
* Strong
attention to detail
* Flexibility
with working hours, including weekend and bank holidays
* Ability to work
independently and remain calm under pressure
Why Join our Team
A privately owned, independent hotel we have the
opportunity to focus on what we do best – creating memorable moments for our
guests and taking care of our staff as one big team.
We are all exceptionally proud to work here and of the work that we do. Would
you like to join a great team and feel the same?
What We Offer
* Employee
Assistance Programme (Hospitality Action)
* Free
meals whilst on duty
* Paid
breaks
* An
extra day of leave on your birthday
* Complimentary
membership of The Health & Fitness Club
* Discounted
membership of The Health & Fitness Club for your partner
* 50%
food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
* 20%
discount on treatments and spa days at The Spa at Bedford Lodge Hotel
* Discounted
accommodation rates
* Discounted
hotel stays across the Pride of Britain hotel group
* Option
to purchase wine at cost price
* Long
service awards
* Reward
and recognition scheme
* Generous
‘Refer a Friend’ scheme
* Pension
scheme
* Industry
relevant training