Job overview
Working in two main areas of the ED Department, postholderswill undertake the responsibilities associated with a fullreception service for the main department. You will beexpected to deal with all patients arriving at the hospital via GPsurgeries, 111 service, Ambulance or self-referral. The PatientReception Coordination role is to ensure the effectiveness ofpatient flow in the department. Liaise closely with the nurse incharge to release clinical staff from non-clinical duties.Theseroles areinter-dependentofoneanother.
Please note that if you currently work for another NHS Trust or UHSussex and you are applying to accept this position as a secondment opportunity, before applying you must seek agreement and authorisation from your current Trust/Manager. Secondments can’t be agreed without this approval. If you are unable to gain approval, you should refrain from applying unless you wish to take this role as a fixed term position.
Main duties of the job
Represent the ED Department by acting as the first point of contact to anyone visiting orcontacting ED, including providing information and advice to patients, visitors and staff,being mindful of patient confidentiality; provide special assistance to those withcommunicationdifficultiese.g.non-Englishspeaking,hardofhearingetc.
ReadandupdatetheReceptionCommunicationDiaryatthecommencementofeachshiftanduseitasacommunicationtoolforselfandcolleagues.
Arrange patient transport for patients on discharge home or transferring to anotherhospital.Ascertaintypeoftransportandpatient’sdestination.
Act at the ED Staff Base as the first point of contact to anyone visiting or contactingthe Staff Base, including providing information and advice to patients, visitors andstaff being mindful of patient confidentiality; directing visitors to appropriate areas asrequired,providespecialassistanceto thosewithcommunicationdifficulties.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
·Represent the ED Department by acting as the first point of contact to anyone visiting orcontacting ED, including providing information and advice to patients, visitors and staff,being mindful of patient confidentiality; provide special assistance to those withcommunicationdifficultiese.g.non-Englishspeaking,hardofhearingetc.
·ReadandupdatetheReceptionCommunicationDiaryatthecommencementofeachshiftanduseitasacommunicationtoolforselfandcolleagues.
·Arrange patient transport for patients on discharge home or transferring to anotherhospital.Ascertaintypeoftransportandpatient’sdestination.
·Act at the ED Staff Base as the first point of contact to anyone visiting or contactingthe Staff Base, including providing information and advice to patients, visitors andstaff being mindful of patient confidentiality; directing visitors to appropriate areas asrequired,providespecialassistanceto thosewithcommunicationdifficultiese.g.
Non-Englishspeaking,hardof hearingetc.
·To advise the Overseas Team of any overseas patients to enable the Trust to invoicethepatientandrecoupcost.
·Provide a patient co-ordination and administrative service to all members of the multi-disciplinary team to maintain patient flow, in particular working directly with the NurseInChargetoensureacoordinatedapproach.
·Ensure close communication with colleagues working in the Reception area:informing them of expected resuscitation, trauma or accepted patients by otherspecialties,givinganypatientdetailssothatinformationisreadyandtreatmentis notdelayedonpatientarrival.
·Use bleep system to contact medical and nursing staff of different specialties:informingthemofpatientarrival;ensuretheyareawareofpatientsituationinrelationtowaitingtargets.
·Highlight breach times of patients to the Nurse In Charge, patient’s named nurse anddoctor.
·Assist patient relatives and friends where possible e.g. telephone calls; making suretheyarekeptinformedofpatienttreatment.
·Support the Administration Team by arranging or covering staff absence, sometimesatshortnotice,toensurethemaintenanceof24hourcover.
Prior to submission of your application for any internal secondment or fixed term post, please ensure that you have discussed this with your line manager to obtain their approval.
If you do not have written approval from your current line manager to take this position if successful as an internal secondment opportunity, it would be offered as a fixed term position.
Person specification
applicaton
Essential criteria
1. achieved grades / years experience
Desirable criteria
2. achieved grades / years experience
interview
Essential criteria
3. achieved grades / years experience
Desirable criteria
4. achieved grades / years experience
Equality, Diversity and Inclusion
Essential criteria
5. Evidence of having undertaken own development to improve understanding of equalities issues
6. Evidence of having championed diversity in previous roles (as appropriate to role)
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications