We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE:
This is a detail-oriented role that serves as the first line of support for business users engaging with our Enterprise Data Platform (EDP). You will play a crucial role in ensuring smooth access, understanding, and use of data assets—ranging from Power BI dashboards to self-service reporting in Business Objects.
Working across a modern data stack—including a Databricks-based lakehouse architecture, Amperity for Customer Data Platform (CDP) enrichment, Power BI for enterprise analytics with InfoRiver writeback extension and SAP Business Objects for self-service reporting—you will be responsible for triaging data issues, supporting end-user data access, and facilitating self-service analytics.
You’ll work closely with the Power BI developers and data engineering teams, ensuring feedback loops are maintained and users are empowered to make data-driven decisions.
WHATS IN IT FOR YOU:
* 40% staff discount plus friends & family discounts throughout the year
* Access to our reward platform for external discount and offers
* Profit related bonus scheme
* Option to join our Healthcare Private Medical Scheme
* Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
* All employees are covered by our life assurance policy from day one
* Unlock extra leave with our buy more holiday scheme.
* Celebrate YOU! Enjoy an extra paid day off on your birthday each year
* Enhanced maternity, paternity and adoption leave, and shared parental leave.
* Spread the cost of your commute with interest-free season ticket loans
* Do your bit for the environment and save money with our Cycle2Work scheme
* We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
WHAT YOU’LL BE DOING:
* Service Operations:
* End-User Support & Issue Resolution
* Platform Operations & Monitoring
* Access & Permissions
* Training & Enablement
YOUR EXPERIENCE:
* Hands-on experience with Power BI and SAP Business Objects (report usage, access troubleshooting, and sharing).
* A strong understanding of Microsoft applications – Outlook, Excel, Word, PowerPoint and Visio
* Experience in working with data from a database or data warehouse to provide analysis and reporting using an operational or Business Intelligence tool set.
* Excellent logical, problem solving and numeracy skills
* Knowledge of InfoRiver and other Power BI custom visual components
* Knowledge of Macros and VBA
* Knowledge of VisualCron for scheduling and communications
* Designing and developing reporting and dashboard solutions
* Data warehousing concepts and modern data sharing standards (e.g. Delta Sharing)
* Awareness of customer data platforms such as Amperity for single customer view analytics
* Experience in a business intelligence support, service desk, or analyst role within a data-driven environment.
* Understanding of retail business processes and operations.
* Previous experience in developing and maintaining business intelligence application solutions (desirable)
* Broad understanding of emerging technologies within the business intelligence and analytics space (desirable)
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess
* Job Family AID020 - Digital Experience Development
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