Title: IT Operations Analyst (Insurance/Salesforce/OpenTwins)
Location: London (Hybrid - 3 days on-site)
Salary: Up to £50,000 per annum + benefits
Industry: Lloyd’s Market Reinsurer
Overview:
We’re seeking a proactive IT Operations Analyst to join a growing Business Technology team within a leading Lloyd’s Market reinsurer. This is a hands-on role supporting application maintenance, user queries, and operational efficiency during an exciting period of transformation and growth.
What You’ll Do:
* Diagnose and resolve end-user queries across the business application portfolio.
* Provide visible, deskside support and ensure strong communication with business teams.
* Administer user accounts, manage licenses, and monitor usage.
* Test upgrades and patches to maintain application stability.
* Deliver end-user training and maintain accurate documentation.
* Identify opportunities for automation and process improvement.
* Maintain the application catalogue and drive compliance with operational controls.
* Support wider business and technology projects as required.
What We’re Looking For:
* Experience in application support, ideally within financial services or insurance.
* Strong customer service, problem-solving, and communication skills.
* Knowledge of Salesforce (CRM), OpenTwins (PAS), or document management systems preferred.
* Understanding of IT Service Management (ITSM) frameworks (ITIL desirable).
* Confident working both independently and collaboratively in a hybrid setup.
Why Join:
This is an opportunity to join a respected, forward-looking reinsurer at a pivotal point in its growth. You’ll have direct visibility across the business, influence process improvements, and play a key role in supporting modern, cloud-based systems that drive the organisation’s success.