Customer Service Administrator
Permanent – Full Time
Mid Kent
Office Based – Mon-Fri
We are seeking a confident and proactive Customer Service Administrator to join our client on a full-time basis. In this role, you will manage your own customer account and handle first-line customer enquiries, while performing sales administration tasks and ensuring consistently high service standards.
The ideal candidate will have experience within the manufacturing sector, be analytical, and skilled at extracting and interpreting data to support decision-making and improve customer experience.
Key Responsibilities:
Resolve customer queries and complaints via phone and email, ensuring timely and effective outcomes.
Manage national account operations, ensuring orders are processed accurately and in line with internal KPIs and SLAs.
Maintain accurate customer and order records through daily use of CRM systems, order portals, and other internal platforms.
Collaborate with Key Account Managers to identify, escalate, and resolve service issues promptly.
Monitor workloads and performance metrics to consistently meet daily targets and SLAs.
Provide actionable feedback to improve customer experience and optimise internal processes
About You:
We are looking for a candidate who demonstrates:
Proven experience in customer service, ideally within B2B or sales operations.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities.
Proficiency in CRMs (HubSpot essential, Salesforce or Zendesk a plus) and Excel.
Exceptional communication skills, both written and verbal, with a confident phone manner.
Attention to detail, self-motivation, and the ability to perform in a fast-paced environment.
A customer-focused mindset and the ability to champion customer needs internally.
What’s on offer for you:
A collaborative and inspiring team culture.
Career growth opportunities.
Employee discounts including wellness benefits.
This is a great opportunity to join a growing company that values its team.
Enjoy 23 days holiday plus all bank holidays, along with a generous staff discount on our full product range.
This role is being handled by Nicole Howe, Recruitment Consultant of Business Support for Pearson Whiffin Recruitment.
Not quite the role you are looking for?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
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By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far