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One Stop - Customer Service Assistant, Wellingborough
Client:
One Stop
Location:
Wellingborough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
563883fb76ea
Job Views:
25
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
One Stop • Wellingborough • Apply by 01-Jun-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural service.
* Encouraging customer feedback through surveys.
* Working across all store areas including online, tills, replenishment, vending, and stock routines.
* Practicing safety procedures learned during training.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and contributing to profitability.
* Living the company values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for proper payment.
* Following security procedures and wearing safety equipment.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls at self-service checkouts.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing shifts in absence of supervisors.
* Adhering to all safety and legal training.
* If applicable, managing Post Office operations including background checks, which are mandatory for the role.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently with support from our distribution centers.
Please Note
Applicants must be above the school leaver’s age. Check the specific age requirement for your country.
Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance products at Tesco Bank
* Discounted eye care and health checks
* Exclusive deals and discounts through our Colleague Deals platform
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Optional Car Allowance and Private Medical insurance if applicable
* Flexible working options including part-time, job shares, and shift patterns
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