We are looking for someone with experience in delivering great customer service, providing advice services and energy efficiency, so a NVQ, City and Guilds or equivalent experience in Advice & Guidance, Customer Service and / or Energy Efficiency would be preferential
1. Excellent communication skills – these are essential to the role to ensure customers value and get the best outcomes from the support services provided
2. Excellent team working skills – building impactful and trusted working relationships are essential to support customer action plans are successful
3. Drive to deliver great customer and partner experience, working well with people to deliver sector leading performance
4. Strong IT and written skills – the role will require reporting and on occasion written communications with customers and colleagues
5. Strong ethical standards and the ability to confidently work autonomously and collaboratively within our team
6. Successful applicants will learn and become an expert in customer information related to GDPR, Vulnerable Customer Journeys, Guaranteed Standards of Performance, Energy Advice services (level 3) and Customer Enquiries / Complaints
7. Holds a UK driving licence as significant travel is required in the role, driving one of our safe and warm vehicles.
Not sure you meet every requirement?
Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives.
If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.
Why SGN?
SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.