Senior Digital Product Manager
Department: IT Business Core Systems
Employment Type: Permanent - Full Time
Location: Head Office, London
Description
Elemis is a global leader in luxury skincare, pioneering beauty through nature-based science and innovation. We are obsessed with delivering exceptional customer experiences and believe in the power of user-centricity to drive success. As part of our agile product-focused IT B2C e-commerce website team, you will play a pivotal role in shaping the digital journey of our customers, helping us to drive innovation alongside our Product Owner.
What Will You Do?
* Manage Key Projects: Oversee the development and execution of projects from inception to completion, ensuring they align with business goals and deliver value to our customers.
* Collaborate with Agile Teams: Be a visible team member working closely with PO, PM, UX, QA, and development team to foster a collaborative environment that embraces agile methodologies and promotes continuous improvement focusing on our customers.
* Innovate through Data Driven Insight: Use market research and data analysis to spot opportunities, then drive creative exploration of new technologies and methodologies to plan and deliver high-impact product improvements.
* Support Product Requirements: Assist in defining product requirements and specifications that reflect user needs and business objectives.
* Partner Management: Build and maintain strong relationships with internal and external partners to ensure project success and alignment with broader company initiatives.
* Quality Assurance Coordination: Liaise with QA team including assisting / ensuring completion of UAT, driving product reliability, accessibility and performance.
* Development Process Streamlining: Work with the development team to streamline processes, reduce time-to-market, and maintain high-quality standards.
* Stakeholder Communication: Act as the point of contact for business & tech stakeholders, providing first-response, gathering feedback, status updates and identifying risk whilst finding mitigations.
* Performance Metrics Analysis: Track and analyse key performance metrics to measure product success and inform future enhancements.
* Own daily priorities & support triage: Work as a close unit with the Product Owner to prioritising strategic, tactical and support items appropriately.
* Drive release readiness: help schedule QA, aid UAT and release activities so that no critical path is blocked; assist with at least one ~7 am release per month.
The Perfect Candidate
* Experienced: You have 5+ years in digital product management within the ecommerce domain.
* Strategic & Innovative: You possess the ability to think strategically and creatively, translating insights into actionable product plans with the Product Owner.
* Data-Driven & Results Focused: You measure what matters to drive product success and act on insights, aligning with company vision with a continuous improvement attitude.
* Happy to Help Approach: Drive high value works whilst understanding the importance of supporting business teams.
* Agile: You are familiar with agile practices and able to apply them to deliver high-quality products efficiently whilst balancing delivery with process.
* Problem Solver: You have a knack for identifying issues and devising effective solutions even when there is ambiguity, ensuring that challenges are addressed promptly and efficiently.
* Customer-Centric: You always keep the end-user in mind, ensuring that the products meet their needs and exceed their expectations.
* Excellent Communicator: You articulate ideas clearly and persuasively, fostering an environment of open dialogue and constructive feedback. Able to build strong relationships within your team and with wider cross-functional teams.
* 5+ years in digital product management within the ecommerce domain
What We Offer You!
* Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on LOCCITANE Group products (including LOccitane, Erborian and more)
* Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
* Generous Holiday Allowance, increasing with length of service
* Company Pension Scheme
* Bonus/Commission Scheme
* Healthcare Cash Plan (with Dental)
* Employee Assistance Programme for all Associates and their families
* Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
* Much, much more!
Some benefit eligibility is based on length of service or contract type
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